Fix: For #8520684
Note: Fix given only for the above ticket and it is compatible with 14200 build. This KB isn't intended for any other customer. If you face similar issue, kindly reach us at support@servicedeskplus.com
Issue:
Can't able to configure Exchange Online mailbox in SDP using Basic authentication. Reason, SDP stops the migration if basic authentication is configured for Office365 mailboxes. This has done in align with MS stopping connection to Exchange Online mailboxes using Basic authentication. However, the customer in the above ticket has obtained exclusion from MS to connect using Basic authentication and they aren't able to configure Exchange Online mailbox in SDP.
Workaround:
Once migrated to 14000 build, users can configure Office365 mailbox using the following steps.
1. Go to application folder and navigate to "webapps/ROOT/scripts/" folder. Take a backup of "servicedesk.js" file and move it out of the product folder.
2. Download the attached "servicedesk.js.zip" file and extract it to get "servicedesk.js" file. Place it in the above "webapps/ROOT/scripts/" folder.
3. Download the attached "14200_8520684.fjar" file and apply it. Click here on steps to apply the fjar file.
4. Restart the application service once after following the above steps.
5. Try to configure Office365 mailbox using basic authentication.
If you face any issues, kindly share us the logs. If the size of the log file is huge, you can zip us the logs folder and send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8520684.
New to ADSelfService Plus?
Related Articles
Fix for SD-89028
The following jar contains the fix for the issue SD-89028 Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24001024233744 Files Modified : ...Fix for SD-89148 (11126)
The jar has a fix for SD-89148 which is already released in 11129. NOTE: Please ask the cx to upgrade which is the first most preferable option, if not go for this temporary patch Files Modified : ...Random Logout fix (SD-113692)
Fix for 14202 to 14504: Download and place the logout_random_sd-113692_14202_14504.fjar in '<sdp>/fixes' folder Restart SDP service for the changes to take effect. To revert, undo the changes and restart SDP service.Fix for #8149546 & #8785874 & #9022789 (TVS Case)
The attached fjar is given as a fix for TVS customer for 12007 build. The fixes are copied from the previously given fjar to the same customer (in 11309 build). Fix: 1. Skip the mail fetching schedule on any delete flag exception 2. Notify users on ...Fix jar for EWS connectivity issue
Issue: In EWS for incoming, we are facing intermittent connectivity issues like 'unexpected end of ZLIB input stream', '(503) service unavailable', 'this connection to store is dead' etc. Resolution: Apply the attached fjar (Download the build ...