Fix for 8514270 - Attachments from a particular sender is getting dropped due to invalid file name
Issue:
1. When mails sent from a particular tool (AV tool in this case), the attachments are getting dropped.
2. The name of the attachment after processing is "=?utf-8?Q?=31=64=39=35=66=33=34=33=2D=39=31=39=34=2D=34=61?= =?utf-8?Q?=31=39=2D=62=36=62=34=2D=35=37=31=32=64=62=36=30?= =?utf-8?Q?=36=66=65=62=2E=68=64=72=2E=70=6E=67?="
Due to this, filename invalid error is thrown and customer received notification as "Attachment dropped due to invalid filename"
Fix:
The filename from attachment is decoded properly
Steps to apply this fjar
1. Download the attached fjar file compatible to your build version.
3. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Check for the issue by triggering the issue causing mail
5. If the attachment still gets dropped, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8514270.
Compatible jars:
Build | Fjar file |
14006 | 14006_8514270.fjar |
14205 | 14205_8514270.fjar |
The attached 14006_8514270.fjar is compatible with 14006 build only
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