Fix: Failed to parse To/Cc address while fetching mails using Graph
Issue:
If the To / Cc address contains the email address in the format "Test, SDP" <test@sdp.com> (containing "," character in the email address itself), then parsing of such addresses using Microsoft Graph fails in SDP. If such address is a support group mail address, then the created request will not be assigned to the support group
Trace:
Exception stack trace will not be printed. Instead the below message can be noticed
Mail processing starts|
[127]: Failed to parse address:: "Test, SDP" <test@sdp.com>| ]|
[127]: Failed to parse address:: "Graph, Microsoft" <graph@sdp.com>|
[127]:subjectofMail : Test Ticket Ticketsystem Group |
[127]: uniqueMailID : <ABCDEFF@ABCDEFF. eurprd03.prod.outlook.com>
Fix:
SDP now parses the above format of address properly
Steps to apply the fix:
1. Download the fjar file compatible to your build version. Check the compatibility in the below table.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Check for the issue.
5. If the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Affected versions: Since 14201
Issue ID: SD-118815
Compatible Fjar files:
Build | Fjar name |
14506 | 14506_9544761.fjar |
14720 | 14720_9905757.fjar |
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