Fix: Asset Replenishment Notification failure in Non-ESM setups
Issue:
In non-ESM setups, when Graph is configured in the Outgoing settings, Asset Replenishment Notifications aren't sent. It failed with the below trace.
[07:42:18:034]|[09-09-2024]|[com.manageengine.servicedesk.tasks.ChangeMigrationTask]|[INFO]|[183]: ChangeMigrationTask has been Instantiated|
[07:42:18:034]|[09-09-2024]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[362]: Inside setEsmMailOperation|
[07:42:18:034]|[09-09-2024]|[com.manageengine.servicedesk.mail.sender.MailSender]|[INFO]|[362]: Going to get enabled MailSender instance|
[07:42:18:034]|[09-09-2024]|[com.manageengine.servicedesk.mail.sender.MailSender]|[INFO]|[362]: Enabled outgoing server graph|
[07:42:18:034]|[09-09-2024]|[com.manageengine.servicedesk.mail.sender.MailSender]|[INFO]|[362]: Going to get graph MailSender instance|
[07:42:18:034]|[09-09-2024]|[com.manageengine.servicedesk.mail.sender.JavaMailSender]|[INFO]|[362]: Going to send mail using javamail|
[07:42:18:034]|[09-09-2024]|[com.manageengine.servicedesk.mail.sender.GraphMailSender]|[INFO]|[362]: Going to send mail using graph sender|
[07:42:18:034]|[09-09-2024]|[SYSERR]|[INFO]|[362]: com.manageengine.servicedesk.mailutils.MailException: No mail server found for given mailserver ::graph and serverId ::null|
[07:42:18:034]|[09-09-2024]|[SYSERR]|[INFO]|[362]: at com.adventnet.servicedesk.common.MailUtilities.getOutgoingConnectionMap(MailUtilities.java:3686)|
[07:42:18:034]|[09-09-2024]|[SYSERR]|[INFO]|[362]: at com.adventnet.servicedesk.common.MailUtilities.getOutgoingConnectionMap(MailUtilities.java:3620)|
[07:42:18:034]|[09-09-2024]|[SYSERR]|[INFO]|[362]: at com.manageengine.servicedesk.mail.sender.MailSender.getInstance(MailSender.java:124)|
[07:42:18:034]|[09-09-2024]|[SYSERR]|[INFO]|[362]: at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMail(NotificationFactory.java:872)|
[07:42:18:034]|[09-09-2024]|[SYSERR]|[INFO]|[362]: at
Fix:
This issue due to internal handling has been fixed now. Kindly follow the below steps to fix this
Steps to apply the fix
1. Download the attached .fjar file corresponding to your build version.
2. Click here for steps to apply the .fjar file.
3. Restart the application service.
4. If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Note: If you already have .fjar files in the fixes folder, kindly upload those fjar files using the above link (select debug option) and cross verify with the support technician on any conflicts with the new fjar file due to existing ones.
Jar compatibility:
Build | Fjar file name |
14503 | 14503_10288947.fjar |
14820 | 14820_10288947.fjar |
Issue ID: SD-123810
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