How to resolve EOF Exception in server monitors in Applications Manager
Sample trace:
Oct 12 18:34:30 linuxsvr sshd[38320]: Accepted publickey for apmanuser from 10.13.13.13 port 54464 ssh2
Oct 12 18:34:30 linuxsvr sshd[38320]: pam_unix(sshd:session): session opened for user apmanuser by (uid=0)
Oct 12 18:34:48 linuxsvr sshd[38322]: Received disconnect from 10.13.13.13: 11: The user disconnected the application
Oct 12 18:34:48 linuxsvr sshd[38320]: pam_unix(sshd:session): session closed for user apmanuser
Oct 12 18:38:46 linuxsvr sshd[38467]: pam_access(sshd:account): access denied for user `apmanuser' from `monitoringserver'
Oct 12 18:38:46 linuxsvr sshd[38467]: pam_sss(sshd:account): Access denied for user apmanuser: 10 (User not known to the underlying authentication module)
Oct 12 18:38:46 linuxsvr sshd[38468]: fatal: Access denied for user apmanauser by PAM account configuration
Solution:
# All other users should be denied to get access from all sources.
#- : ALL : ALL
2. In order to avoid the error, we have to explicitly allow the the Applications Manager user to connect to the monitoring server.
Eg.
Here, apmanuser is the username which is configured in the monitor.
monitoringserver is hostname/IP of the Applications Manager server.
You can replace it with the specific username and IP address and add it to the file below the line given in Step 1.
- Support information file
- Output of the SSH Troubleshoot.bat script
New to ADSelfService Plus?
Related Articles
Data Retention in Applications Manager
Following are the different types of data that are retained for generating reports in Applications Manager: Attribute data Polled data This comprises of the data collected for the attributes in each poll of the monitor. This data is used to generate ...Unable to collect the data for Network Interface attribute using SSH mode for server monitors in Applications Manager
If you're unable for the Network Interface attribute using SSH mode for server monitors in Applications Manager, follow the steps below: 1. Open a terminal from the server you're trying to monitor and execute the following commands: Linux: LANG=C ip ...Troubleshooting Server Authentication Failures in Applications Manager
If you encounter authentication failures in server monitors in Applications Manager, refer and choose the links from the below list to troubleshoot the issue. You can choose the troubleshooting steps based on the type of authentication failure. ...Authentication Methods in Applications Manager
Authentication involves validating an incoming user to facilitate the access to a specific resource. There are various authentication methods that you can use - based on the requirements and usage. In recent times, numerous organizations are ...How to find Command Prompt value for server monitors in Applications Manager
To add a server monitor with SSH/Telnet in Applications Manager, you need to specify the Command Prompt value. You can find this value in two ways: 1. From the target server: In the server that you want to monitor, open a command prompt window. The ...