ESM Outgoing Configuration Not Working

ESM Outgoing Configuration Not Working

Info
Issue:
      The ESM Outgoing Configuration Was Saved Successfully, But Sending Sample mail and Other Emails Related to ESM Is Not Working.

Issue originated from build : 14920.
Idea
Fix:
      Apply the provided fix JAR file to address the issue.

Warning
Note:
      Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.

Notes
Steps to apply the fix:
  1. Download the attached .fjar file.
  2. Click here for steps to apply the .fjar file.
  3. Restart the application service.
  4. If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Alert
Jar Compatibility:
Build
Compatible Jar
14960
14960_ESM_Outgoing.fjar