ESM Outgoing Configuration Not Working
Issue:
The ESM Outgoing Configuration Was Saved Successfully, But Sending Sample mail and Other Emails Related to ESM Is Not Working.
Issue originated from build : 14920.
Fix:
Apply the provided fix JAR file to address the issue.
Note:
Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
Steps to apply the fix:
- Download the attached .fjar file.
- Click here for steps to apply the .fjar file.
- Restart the application service.
- If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Jar Compatibility:
Build | Compatible Jar |
14960 | 14960_ESM_Outgoing.fjar |
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