Error : Unable to fetch Exchange Queues

Error : Unable to fetch Exchange Queues

If this error occurs in the Exchange Server monitor, follow the below steps:
  1. Check whether all the prerequisites for Exchange server are implemented.
  2. For non-mailbox roles, if CredSSP authentication is enabled, check whether the prerequisites for enabling CredSSP authentication are implemented.
  3. Open the admin PowerShell window in the Applications Manager-installed server, navigate to <Applications Manager Home>\working\conf\application\scripts\powershell directory and execute the below command by replacing hostnameusername, and password with that of the reported Exchange server.
For Mailbox role:
.\EX_Mailboxes.ps1 'hostname' 'username' 'password' 'ExchangeQueues'
For non-Mailbox roles: (Use the Credssp argument if the Applications manager server and Exchange server are in different domains)
.\EX_Queues.ps1 'hostname' 'username' 'password' 'Credssp'
  1. Get the output and copy it to a text file.
Reach out to our support team with the screenshots of the prerequisites done and text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.

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