Error : Unable to fetch Exchange Queues
If this error occurs in the Exchange Server monitor, follow the below steps:
- Check whether all the prerequisites for Exchange server are implemented.
- For non-mailbox roles, if CredSSP authentication is enabled, check whether the prerequisites for enabling CredSSP authentication are implemented.
- Open the admin PowerShell window in the Applications Manager-installed server, navigate to <Applications Manager Home>\working\conf\application\scripts\powershell directory and execute the below command by replacing hostname, username, and password with that of the reported Exchange server.
For Mailbox role:.\EX_Mailboxes.ps1 'hostname' 'username' 'password' 'ExchangeQueues'
For non-Mailbox roles: (Use the Credssp argument if the Applications manager server and Exchange server are in different domains).\EX_Queues.ps1 'hostname' 'username' 'password' 'Credssp'
- Get the output and copy it to a text file.
Reach out to our support team with the screenshots of the prerequisites done and text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
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