Enable Print Jobsheet for all Status tickets
By default Print Jobsheet option is available for only Closed status tickets from Request's detailed view-> Actions.
If you want to enable the same for all statuses, then you need to update an entry in the Globalconfig table.
Make sure to take at least a trimmed Backup of the application (or a SQL Backup or a Server Snapshot) before performing the update operation.Connect to the database and execute the below query,
update globalconfig set paramvalue = 'true' where category like 'jobsheet' and parameter like '%Allow_AnyStatus%';
Restart the application for the changes to be effective.
Now navigate to any NOT closed request and check under Actions, you will see the Print Timesheet option.
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