Enabling Glowroot for Older Builds
As Glowroot was introduced in latest builds. It's quite difficult to narrow down the performance issues for customers who are still in older builds (Below 10600). Please follow the below mentioned to enable the Glowroot and share the details as per this link when performance issues are seen:
1. Download the attached Glowroot Zip file and Extract the same and place it under <Drive>:\ManageEngine\ServiceDeskPlus-MSP
2. If the application started through Services.MSC, follow the below mentioned:
2a. Keep a copy of Wrapper.conf available under <Drive>:\ManageEngine\ServiceDeskPlus-MSP\Conf
2b. Add the below entry as highlighted and replace the numbers as per your files:
wrapper.java.additional.31=-javaagent:../glowroot/glowroot.jar
Note: If wrapper.java.additional.31 already exists then add wrapper.java.additional.32
3. If the application is started through CMD, follow the below mentioned:
3a. Keep a copy of Run.bat available under
3b. Add the below highlighted entry
%JAVA% -javaagent:%SERVER_HOME%\glowroot\glowroot.jar -XX:+HeapDumpOnOutOfMemoryError %JAVA_OPTS% -cp "%CLASS_PATH%" com.adventnet.me.servicedesk.start.SDPStarter
4. Stop the application and start it via command prompt and check if the traces of GlowRoot is being recorded. Attached screenshot for reference.
5.You can invoke Glowroot in th URL by using the port 4000. http://localhost:4000. Attached screenshot for reference.
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