Debugging JAR for SAML Error Codes 46 and 47

Debugging JAR for SAML Error Codes 46 and 47

Issue:
SAML login is failing due to SAML error codes 46 and 47.

Note:
  1. The fjar is only for debugging purpose.
  1. Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.

Steps to apply the Debug fjar:
  1. Download the attached .fjar file.
  2. Click here for steps to apply the .fjar file.
  3. Restart the application service.
  4. Reproduce the issue after applying the debug fjar then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Jar Compatibility:
Build
Compatible Jar
14820
14820_SAML_time_validation.fjar