Debugging JAR for ESM outgoing configuration failure
Issue:
Unable to save ESM outgoing configuration.
Note:
- The fjar is only for debugging purpose.
- Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below.
Steps to Apply the Debug FJAR and Collect Logs:
- Download the attached .fjar file.
- Click here for steps to apply the .fjar file.
- Restart the application service.
- Reproduce the issue after applying the debug fjar then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Jar Compatibility:
SCP Build | Compatible Jar |
14700 | 14700_debug_ESM_Outgoing_SCP.fjar |
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