Debug / Workaround : Disabling license check in the Mail fetching and Sending layer
Issue:
For unexpected reasons, the license status of the portals where changed to "License expired". However, this is not reflected in all the MDH caches. So, CUD operations were allowed in the portal. However, during mail flow, we check the license status for retired / license expired status (from another MDH cache). This returns true and so, fetching and sending mails will be halted.
Workaround:
Till we find the root cause of the license expired issue, fjar is made to skip the license check for Mail fetching and Mail sending flow
Steps to apply fjar :
- Download the attached fjar file.
- Refer to this article on "How to Apply FJAR?"
- The attached fjar is compatible with 14303 SDP version.
New to ADSelfService Plus?
Related Articles
Monitor Mail Fetching schedule
We have a workaround for checking the status of mail fetching (start or stopped). However, we do not have an option to start or stop fetching remotely. We can integrate "Applications Manager" with SDP MSP and we can do regular monitoring (as per ...List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...Mail fetching issue: Fetching stops when mail sent from unapproved user (with huge description)
Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...Mail Fetching Stopped Due to Inline Image Handling
Issue Cause : While fetching a mail, in certain mail servers, cid of inline image is not parsed correctly. Once inline stream is converted to image, cid in src attr will be replaced with image url. cid for uploaded inline image in mail content is not ...Mail Fetching - Error while processing attachment and inline image.
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...