Mail sending via Graph triggered from Job Scheduler (system notifications) are failed due to internal Semaphore acquire timeout. This may happen when two threads initiated from Job scheduler are holding the thread for long time.
The semaphore details are logged in the serverout to find the relevant details on the delay.
1. Download the attached .fjar file (corresponding to your build version. If file corresponding to your build version isn't available, reach out our support)
3. Restart the application service.
4. If the issue occurs again, enable the email debug in the application, recreate the issue after enabling the email debug then immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link
https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Compatible jar
Build version | Fjar filename |
14820 | 14820_10359691.fjar |