Debug: Inline / attachments are missing when signed mail gets processed using Graph
Issue:
When processing a signed mail using Graph, inline images / attachments are missing. Signed mails are handled differently and due to "application/ms-tnef" content-type header in the mail, identifying a mail as signed has failed. Due to this, signed mail handling didn't happen and eventually, inline images / attachments are missing.
Fix:
The process to identify a signed mail has been modified.
Steps to apply the fix:
1. Download the fjar file compatible to your build version. Check the compatibility in the below table.
3. Restart the application service.
4. Check for the issue.
5. If the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link
https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
Compatible Fjar files:
Build | Fjar name |
14503 - 14506 | 14503_9718733_2.fjar
|
Issue Id: SD-119617 (Released in 14740 build version)
New to ADSelfService Plus?
Related Articles
Mail Fetching: Inline Images Dropping Due to Invalid Extension
Issue: The inline image's file name from the email doesn't contain the extension. Example: filename = sys_attachment.dosys_id=5bb0751c8303b5dc96a238226daad371 As a result, the inline image gets stripped during the mail fetching process. The sender of ...
Mail Fetching Stopped Due to Inline Image Handling
Issue Cause : While fetching a mail, in certain mail servers, cid of inline image is not parsed correctly. Once inline stream is converted to image, cid in src attr will be replaced with image url. cid for uploaded inline image in mail content is not ...
Mail Fetching - Error while processing attachment and inline image.
Issue During the process of fetching emails, attachments are dropped as a result of the presence of directory traversal characters. Furthermore, an issue arises when processing inline images, this particular error related to inline images results in ...
Fix: Failed to parse To/Cc address while fetching mails using Graph
Issue: If the To / Cc address contains the email address in the format "Test, SDP" <test@sdp.com> (containing "," character in the email address itself), then parsing of such addresses using Microsoft Graph fails in SDP. If such address is a support ...
Plaintext issues in Graph mail
Issue: While processing incoming mails with Graph, there were 2 issues found. 1. When plain text mail sent to application, the description gets trimmed to 250 characters. 2. When email commands are placed in the description of the mail at the end or ...