Debug: Inline / attachments are missing when signed mail gets processed using Graph

Debug: Inline / attachments are missing when signed mail gets processed using Graph

Issue:

      When processing a signed mail using Graph, inline images / attachments are missing. Signed mails are handled differently and due to "application/ms-tnef" content-type header in the mail, identifying a mail as signed has failed. Due to this, signed mail handling didn't happen and eventually, inline images / attachments are missing.

Fix:

     The process to identify a signed mail has been modified.

Steps to apply the fix:

1. Download the fjar file compatible to your build version. Check the compatibility in the below table.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Check for the issue.
5. If the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.

Compatible Fjar files:

Build
Fjar name
14503
14503_9718733.fjar


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