Debug: Space character is missing in the description

Debug: Space character is missing in the description

The reason for missing space character between Number and Word is to be identified using Debug logs. Please follow the below steps to collect debug logs.

1. Login to Application and Navigate to Mail server settings (Incoming tab)
2. Enable "Enable Email Debug" option
3. Save the settings (If schedule gets stopped, start the schedule again from UI)
4. Download the attached 14002_8411003.fjar file.
5. Apply the fjar file. Click here to know the steps.
6. Once applied, recreate the issue and share us the logs. If the size of the log file is huge, you can zip us the logs folder and send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8411003.

                    New to ADSelfService Plus?

                      • Related Articles

                      • Missing Whitespace Character

                        Issue: When the mails are fetched using EWS, the mail processing skips the whitespace (blank space) character in certain scenarios. (Example case: Two different words get merged into a single word). Resolution: The fix for the issue has been attached ...
                      • Debug JAR for Exception Trace while updating Mail Server Details

                        FJAR Description :  Attached FJAR prints the DataAccessException trace, errorcode and errorstring. DataObject used for updation where exception raised.
                      • Logout Debug

                        Fjars for Logout Debug
                      • Request missing

                        Use case: In some cases, requests are missing. We would get the ID number from acknowledgement notification but we cannot find that in the tickets. In such cases, please follow below steps to find out the details. 1. Make sure to check the Request ...
                      • Forgot password option missing

                        If Forgot password option missing in the login page, then please check the below option under Admin->Self-Service Portal Settings. If this option is disabled, then the Forgot password option will not be visible in the login page. Allow users to login ...