Data not available in Active Directory monitor

Data not available in Active Directory monitor

Steps to follow if there is no data in Active Directory monitor

If you are using AppManager version 15470 and above,  you can navigate to Admin > Self Help Tools and choose the monitor type to troubleshoot the problem. Click here for more details.
If you are using AppManager version below 15470, follow the troubleshooting steps mentioned below.
  1. Open command prompt in administrator mode and execute the ActiveDirectory.bat file after navigating to <Applications Manager Home>\bin\troubleshooting\ directory. 
  2. Enter the requested credentials as added in Applications Manager.
  3. An output file named 'ActiveDirectoryAttributes.txt' will be generated in the same directory.
  4. Reach out to our support with the text file generated to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.

Scripts and Process used in Active Directory Monitor

Below is the list of VB Scripts and PowerShell scripts we use for data collection in AD monitor.
  1. VB Scripts are present in <AppManager-Home>\working\conf\application\scripts directory
    1. wmicheckauthentication.vbs
    2. wmiQueryExecuter.vbs
    3. cookwmiget.vbs
    4. ADReplicationData.vbs

  2. PowerShell Scripts are present in <AppManager-Home>\working\conf\application\scripts\powershell directory
    1. ADTimeSyncTest.ps1
    2. PortConnectivity.ps1
    3. ActiveDirectoryPorts.ps1
    4. ADDiagnosticTests.ps1
Below is the list of Process used to run the above scripts.
    1. cscript.exe
    2. powershell.exe


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