Data not available in Active Directory monitor
Steps to follow if there is no data in Active Directory monitor
If you are using AppManager version 15470 and above, you can navigate to Admin > Self Help Tools and choose the monitor type to troubleshoot the problem. Click here for more details.
If you are using AppManager version below 15470, follow the troubleshooting steps mentioned below.
- Open command prompt in administrator mode and execute the ActiveDirectory.bat file after navigating to <Applications Manager Home>\bin\troubleshooting\ directory.
- Enter the requested credentials as added in Applications Manager.
- An output file named 'ActiveDirectoryAttributes.txt' will be generated in the same directory.
- Reach out to our support with the text file generated to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
Scripts and Process used in Active Directory Monitor
Below is the list of VB Scripts and PowerShell scripts we use for data collection in AD monitor.
- VB Scripts are present in <AppManager-Home>\working\conf\application\scripts directory
- wmicheckauthentication.vbs
- wmiQueryExecuter.vbs
- cookwmiget.vbs
- ADReplicationData.vbs
- PowerShell Scripts are present in <AppManager-Home>\working\conf\application\scripts\powershell directory
- ADTimeSyncTest.ps1
- PortConnectivity.ps1
- ActiveDirectoryPorts.ps1
- ADDiagnosticTests.ps1
Below is the list of Process used to run the above scripts.
- cscript.exe
- powershell.exe
New to ADSelfService Plus?
Related Articles
Active Directory Monitor - FAQs
1. What are the Scripts and Processes used in the Active Directory Monitor? Below is a list of VB Scripts and PowerShell scripts used for data collection in the AD monitor: VB Scripts located in <AppManager-Home>\working\conf\application\scripts ...How to get ISP and Region data in Real User Monitor?
The default setting of the Real User Monitor does not display ISP and region data for the end user. To obtain the data, you have the option to use a third-party Geolocation API. Currently, RUM exclusively supports APIs that provide responses in JSON ...APM Insight monitor is UP, but monitor page doesn't show any data
Possible Causes The APM Insight monitor status corresponds to the respective agent folder pointed Java Application status i.e., as long as the Application server is running, the monitor status will be UP. 1. No Transactions Recorded: It is possible ...Real User Monitor (RUM) - Troubleshooting
If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check prerequisites to be done Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...Self monitor Applications Manager using Real User Monitoring
We can monitor the Applications Manager using Real User Monitoring with a Java Script injection and this can be used to measure the Applications Manager's performance continuously. All you need is to install and setup the Real User Monitoring (RUM) ...