Data not available for Exchange Server
If you are using AppManager version 15470 and above using WMI mode, you can navigate to Admin > Self Help Tools and choose the monitor type to troubleshoot the problem. Click here for more details.
If you are using AppManager version below 15470 or PowerShell mode, follow the troubleshooting steps mentioned below.
1. Open command prompt in administrator mode and execute the ExchangeServer.bat file after navigating to <Applications Manager Home>\bin\troubleshooting\ directory.
2. Choose the mode (WMI/Powershell) through which the monitor was added and enter the requested credentials as added in Applications Manager.
3. Choose the version and role for which the data is not available.
4. Copy the output to a text file.
Reach out to our support team with the text file containing the output of ExchangeServer.bat file to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
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