Error: No Data available in Exchange Server monitor

Troubleshooting Steps:

For AppManager Version 15470 and above using WMI Mode:

If you are using AppManager version 15470 and above in WMI mode, navigate to: Settings -> Self Help Tools and choose the monitor type to troubleshoot the problem. Click here for more details.

For AppManager Version Below 15470 or PowerShell Mode:

1. Open the Command Prompt in administrator mode and execute the ExchangeServer.bat file after navigating to <Applications Manager Home>\bin\troubleshooting directory.

2. Choose the mode (WMI/Powershell) through which the monitor was added and and enter the required credentials as configured in Applications Manager.

3. Select the version and role for which the data is unavailable.

4. Copy the output to a text file.

Resolving Errors:

If you encounter error in Self Help Tools or the ExchangeServer.bat output for WMI mode, refer to this KB article to troubleshoot basic WMI connection issues.
If you encounter error in the ExchangeServer.bat output for PowerShell mode, refer to this KB article to recheck prerequisites and run individual scripts for missing data.
If you are able to fetch data from ExchangeServer.bat but it is not collected in Applications Manager, refer to the Exchange Server FAQ (Point 3).

Contacting Support:

If you are unable to resolve the issue, contact our support team with:
      ✔ The text file containing the output of ExchangeServer.bat.
      ✔ Screenshots of prerequisites done and troubleshooting outputs.
      ✔ The latest Support Information File (SIF) from Applications Manager with print all logs enabled and the reported monitor polled.

Send these details to: appmanager-support@manageengine.com.