Configuring Salesforce Authenticator for identity verification
ADSelfService Plus supports custom time-based one-time password (TOTP) authenticators for MFA. Below are the steps to set up Salesforce Authenticator as one of the MFA methods for identity verification.
- Navigate to Configuration > Self-Service > Multi-factor Authentication > Authenticators Setup.
- From the Choose the Policy drop-down, select a policy.Note: ADSelfService Plus allows you to create OU- and group-based policies. To create a policy, go to Configuration > Self-Service > Policy Configuration > Add New Policy. Click Select OUs/Groups, and make a selection based on your requirements. You need to select at least one self-service feature. Finally, click Save Policy.
- Click Custom TOTP Authenticator.
- Enter the Authenticator Name, Passcode Length, Passcode Expiration Time, Passcode Hashing Algorithm, and Account Name Format.Note: All the values provided as options in the fields mentioned above are supported by Salesforce.
- Upload the Salesforce Authenticator logo image file in the Authenticator logo field.Note: If the Authenticator logo is not uploaded, a default logo will be used.
- Click Save.
How to configure Salesforce authenticator for identity verification
To configure Salesforce Authenticator as an MFA method for endpoints:
- Navigate to the MFA for Endpoints tab.
- To enable Salesforce Authenticator as a method of verification during machine login, check the box to enable the required number of factors for machine login and choose Salesforce Authenticator from the list of authenticators.
- To enable Salesforce Authenticator as a method of verification during OWA login, check the box to enable the required number of factors for OWA login and choose Salesforce Authenticator from the list of authenticators.
- To enable Salesforce Authenticator as a method of verification during VPN login, check the box to enable the required number of factors for VPN login and choose Salesforce Authenticator from the list of authenticators.
- Click Save Settings.
To configure Salesforce Authenticator as an MFA method for applications:
- Navigate to the MFA for Applications tab.
- Choose the number of authenticators you wish to enable in the drop-down field.
- In Select the authenticators required field, check the box next to Salesforce Authenticator.
- Click Save Settings.
To modify the configuration:
- Navigate to Configuration > Self-Service > Multi-factor Authentication > Authenticators Setup.
- Click Custom TOTP Authenticator.
- Click Modify and change the information provided wherever necessary.
- If the configuration has to be removed, click Remove Configuration.
- Click Save.
Note:
When the configuration is modified or removed, the user enrollment data for that configuration will be deleted as well.
When a user is shifted from one self-service policy to another and if both these policies do not have the same Custom TOTP Authenticator configuration, the user will be considered as not enrolled.
Enrollment using Salesforce Authenticator
- In the ADSelfService Plus’ user portal, go to the Enrollment tab > Salesforce Authenticator. A QR code will be displayed. If forced enrollment has been configured, the user registration page will be displayed on logging in to the user portal.
- Open the Salesforce Authenticator application on your device.
- Click Add an Account.
- Select the Scan QR Code option and scan the displayed QR code.
- If the operation is successful, your account will be automatically added to the dashboard
For successful identity verification, enter the passcode displayed in the Salesforce Authenticator application in the passcode field.
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