Mails with empty description sent in rich text format from Outlook web app have unwanted style characters in description of the created request
Issue Cause:
While fetching mails with empty description in rich text format using EWS shows style contents instead of [No description]. This happens when EWS is configured in the Incoming and mail is sent from Outlook web app.
Resolution:
The fix for the issue has been attached with this article. Check the "Jar Compatibility" section to download the appropriate fix jar file (.fjar file) to resolve this. Check this link on how to apply the fjar file.
Fix:
When mails with empty description is sent in rich text format, the unwanted style characters are ignored in the description. So, [No description] will be shown in the description of such requests.
Jar Compatibility
Build No | File Name |
14103 | 14103_8441564.fjar |
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