Fix: Attachment missing in the request
Issue:
The issue occurs in the following scenario
1. Configure custom attachment path like "D:\" or "E:\".
2. Move the request with attachmentss from one portal to another / Send mail with attachments to product with more than one support group address.
Fix:
Follow the below steps to apply fix for this.
1. Download the attached fjar file (Download the one corresponding to your build version)
2. Apply the fjar file. Click here to know the steps.
3. Once applied, check for the issue. If the issue occurs, kindly share us the logs. If the size of the log file is huge, you can zip us the logs folder and send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8422962.
JAR Compatibility
Build No | File Name |
12000 | 12000_8422962.fjar |
14005 | 14005_8422962.fjar |
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