Fix: Attachment missing in the request
Issue:
The issue occurs in the following scenario
1. Configure custom attachment path like "D:\" or "E:\".
2. Move the request with attachmentss from one portal to another / Send mail with attachments to product with more than one support group address.
Fix:
Follow the below steps to apply fix for this.
1. Download the attached fjar file (Download the one corresponding to your build version)
2. Apply the fjar file. Click here to know the steps.
3. Once applied, check for the issue. If the issue occurs, kindly share us the logs. If the size of the log file is huge, you can zip us the logs folder and send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8422962.
JAR Compatibility
Build No | File Name |
12000 | 12000_8422962.fjar |
14005 | 14005_8422962.fjar |
New to ADSelfService Plus?
Related Articles
Request missing
Use case: In some cases, requests are missing. We would get the ID number from acknowledgement notification but we cannot find that in the tickets. In such cases, please follow below steps to find out the details. 1. Make sure to check the Request ...Query for request attachment details (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Requests with Attachment, its name and path SELECT ad.ORG_NAME AS "Account", wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", ti.FIRST_NAME AS "Technician", sa.ATTACHMENTNAME "Attachment ...Request add attachment_Python script-API
Steps for adding attachment to the request through python script-API. Extract the attached "Attachment_Python_Script.zip" >> Edit attachmentscript.py >>Mention product installed url in the base url ; update the api key; update the request id that ...Adding attachment to Resolution using API
PURPOSE: To add an attachment to the resolution via API. STEPS: 1) Upload the attachment file and obtain the attachment ID: URL: <domain_url>/api/v3/requests/upload Method: POST Payload: files ( input_data = <file_content> ) Response: 2) Add the ...Subject Alternative Name missing Error under Browser (SAN Missing)
Error : Solution: Please find below the commands that can be used to create the keystore and corresponding CSR request with SAN included: Keystore creation: keytool -genkey -alias <your_alias_name> or [Domain Name] -keyalg RSA -keysize 2048 -sigalg ...