Debug/Workaround for 8894713: Refreshing access token call gets stuck causing delay in Mail Fetching Schedule
Issue:
Mail fetching schedule doesn't fetch new mails intermittently. On analysing logs, we could infer a http call to Token url to refresh the access token doesn't respond and the schedule thread is made to wait indefinitely for the response. This leads to the issue.
Fix:
A debug/workaround has been prepared where connection and readtime are set as 30s for the HTTP Request sent to Token url. On timeout, error will be thrown which should eventually reschedule the mail fetching schedule. This also prints debug traces in the logs.
Steps to apply this fjar
1. Download the attached 14103_8894713.fjar file.
3. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Wait for the issue to occur
5. Once the issue surfaces, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 8853578.
The attached 14103_8894713.fjar is compatible with 14103 build only
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