9205662 - Debug jar : TFA verification mails are not sent
Issue:
The graph is configured in the outgoing mail server settings, but the TFA verification emails are not being sent.
Debug:
the provided fjar in this KB will print Additional prints in the serverout.
Steps to get the Debug logs:
- Download the attached 14720_TFA_Graph_9872138_Debug.fjar file.
- Apply the fjar file and restart the application service. Check here for the steps to apply this fjar.
- Recreate the issue, try to send TFA verification emails.
- After getting the error, zip the logs folder under SDP_HOME and send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus".
- We will analyse the uploaded files and get back to at the earliest.
New to ADSelfService Plus?
Related Articles
Debug JAR for Exception Trace while updating Mail Server Details
FJAR Description : Attached FJAR prints the DataAccessException trace, errorcode and errorstring. DataObject used for updation where exception raised.Inline images missing in the sent mails when using EWS as outgoing after upgrade to 14100 build or above
Issue: After upgrading to 14100+ build, the inline images in the sent mails are missing for the mails' recipients. This happens when EWS is configured in Outgoing settings and Network path (non-default path) is configured as "Attachment Path" in the ...Logout Debug
Fjars for Logout DebugDebug for #8840146: Invalid to address error
Issue: 1. In some scenarios, mails aren't sent to few users 2. Upon checking the traces in syslog viewer, we could find the below traces To address : karsee. Cc address : null Subject : 【ASSIGN】ID:25999／KSK／不要会社DBの削除と検証用会社DBの作成 SystemNotification : ...Debug jar for #5136870
Debug jar with has request description prints. Compatible for 10016 Debug print : ###debug started###