9205662 - Debug jar : TFA verification mails are not sent
Issue:
The graph is configured in the outgoing mail server settings, but the TFA verification emails are not being sent.
Debug:
the provided fjar in this KB will print Additional prints in the serverout.
Steps to get the Debug logs:
- Download the attached 14720_TFA_Graph_9872138_Debug.fjar file.
- Apply the fjar file and restart the application service. Check here for the steps to apply this fjar.
- Recreate the issue, try to send TFA verification emails.
- After getting the error, zip the logs folder under SDP_HOME and send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus".
- We will analyse the uploaded files and get back to at the earliest.
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