#9113995 - Debug
Issue: IMAP with TLS is working for the customer. However, it is not possible to configure IMAP with TLS in SDP app.
Debug: Debug jar has been prepared to check which configuration works for the customer. Also, debug prints will be printed in the serverout file while invoking the debug servlet.
Please follow the below steps to get the debug logs
1. Download the attached 14502_9113995.fjar file
2. Apply the fjar file and restart the application service. Check here for the steps to apply this fjar.
3. Login to the application as SDAdmin and invoke the url "https://<servicedeskhost>:<servicedeskport>/servlet/DebugServlet" (say, https://servicedesk:8080/servlet/DebugServlet)
4. The url will take 1-4 minutes to load completely. Once loaded, you will get prints as below
5. Share the screenshot of this page. Also zip us the logs folder and send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and ticket number as 9113995.
6. We will analyse the uploaded files and get back to at the earliest.
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?
New to ADSelfService Plus?
Related Articles
Apply Certificate for Office365 MailBoxes which is using OAuth for Authorization
User can configure O365 in both incoming & outgoing settings in SDP. To Connect mail server from SDP, its certificates should be available in SDP's Keystore. This document is for users who have applied internal CA Certificate for O365 OAuth ...