ADLogin issue for single user, were the user is can't able to login resulting in invalid password.
To analyze this further, we have prepared a debug jar to get additional prints in the serverout logs.
Steps to apply this and collect logs:
1. Download the attached 14304_9006579_login_debug.fjar file.
3. Restart the application service.
4. Recreate the login issue.
5. Once the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link
https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.