#8888147 - Debug jar for the customer
Issue:
Junk Notification Filter isn't loading in the product. On viewing from the logs, there is an issue with query construction in the backend.
Debug:
To analyse this further, we have prepared a debug jar to get additional prints in the serverout logs.
Steps to apply this and collect logs:
1. Download the attached 14303_8888147.fjar file.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Go to Admin >> Notification rules >> Edit criteria of "Junk Notification Filter"
5. Once the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
New to ADSelfService Plus?
Related Articles
How to apply fjar ?
Fjar file Fjar file is a jar file that might contain fix/workaround for the issue or might have some debug traces which will be needed by the development team for debugging purposes. How to apply? 1. Download the .fjar file 2. Place it in the fixes ...Debug JAR for Exception Trace while updating Mail Server Details
FJAR Description : Attached FJAR prints the DataAccessException trace, errorcode and errorstring. DataObject used for updation where exception raised.Logout Debug
Fjars for Logout DebugDebug jar for #5136870
Debug jar with has request description prints. Compatible for 10016 Debug print : ###debug started###Debug Jar for Analysing Inline image issues
These jars attached in this article is used to debug the issues with sending mail that contains inline images with additional log prints. How To ? Download the ".fjar" file attached in this article corresponding to your build number. Build Number ...