#8888147 - Debug jar for the customer
Issue:
Junk Notification Filter isn't loading in the product. On viewing from the logs, there is an issue with query construction in the backend.
Debug:
To analyse this further, we have prepared a debug jar to get additional prints in the serverout logs.
Steps to apply this and collect logs:
1. Download the attached 14303_8888147.fjar file.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Go to Admin >> Notification rules >> Edit criteria of "Junk Notification Filter"
5. Once the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.
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