#8888147 - Debug jar for the customer

#8888147 - Debug jar for the customer


      Junk Notification Filter isn't loading in the product. On viewing from the logs, there is an issue with query construction in the backend.


      To analyse this further, we have prepared a debug jar to get additional prints in the serverout logs.

Steps to apply this and collect logs:

1. Download the attached 14303_8888147.fjar file.
2. Click here on steps to apply the fjar file.
3. Restart the application service.
4. Go to Admin >> Notification rules >> Edit criteria of "Junk Notification Filter"
5. Once the issue occurs, immediately zip the logs (<server_home>\logs folder. For eg: C:\Program Files\ManageEngine\ServiceDesk\logs folder) and share it with us for analysis. If the size of the log file is huge, you can send it to us using our FTP link https://bonitas2.zohocorp.com/. Select the product as "ServiceDesk Plus" and provide the proper ticket number.

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