If Applications Manager is not starting, it could be due to the following: 1. License would've expired. Please apply valid license using updateLicense.bat/updateLicense.sh. Refer this link to know how to apply license. 2. Take a look at the log trace ...
Please follow below steps : 1) Go to stderr.txt and check the below exception is present or not [05 Jun 2018 20:39:21:287] SYS_ERR: java.lang.NoSuchMethodError: com.maverick.ssh.SshConnector.createInstance()Lcom/maverick/ssh/SshConnector; [05 Jun ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...