Reason: It is because, by default, 'Discover all nodes in the cluster' option is enabled. If you want to monitor only particular instance, disable that option and add monitor.
Reason: This error happens because the server is running in authenticated mode and you are trying to connect without authentication. Check the file redis.conf in the Redis server for the string "requirepass" and give that password in the discovery ...
Reason: The password entered in the password field is wrong. Check the file redis.conf in the Redis server for the string "requirepass" and give that password in the discovery wizard and try again.
Solution: Check if Redis server is running in the host name specified. Check if the port number given is correct. Check the redis.conf file for the given port number. If the Redis server is running in authenticated mode, enable "Is Authentication ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...