DB2
How to import certificates for monitoring DB2 Server with SSL authentication?
By default, if you want to use self-signed certificates for SSL connection then the certificate generated by the DB2 server will be db2server.arm. But our AppManager doesn't support arm files. So it has to be renamed as the db2server.cer and then ...IBM DB2: Unable to monitor tablespace (Error:DB2 SQL Error: SQLCODE=-1092)
Problem: Error: DB2 SQL Error: SQLCODE=-1092 shown in the 'Monitor Information' section in the 'Overview' tab of the DB2 monitor page. Why do you see this error? You require a DB2 user with System monitor authority (SYSMON) to monitor the tablespace ...Problem occurs while adding DB2 Monitor.
Solution: Check if hostname/IP address is resolving correctly from Applications Manager machine. Check the port is able to telnet from Applications Manager machine. Database name is case sensitive. Kindly verify the same. Make sure that user either ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...