If OpManager installed in Windows machine Stop OpManager service and it's related processes Open Resource Monitor in the OpManager installed machine Click on the CPU tab In the Search Handles bar which can be found in the Associated Handles row, type ...
Note: Only health attribute's alert from monitors will be escalated to OpManager Prerequisite: Below options should have been enabled Admin -> Action / Alarm settings -> “Enable Alarm notifications to OpManager Server” Check the hostname/IP ...
1. PostgreSQL might have reached maximum connection count If the product is using PostgreSQL as the backend database, please check the latest log file from the <OPM_Home>\OpManager\pgsql\data\'pg_log' for the below print. ...
Check if any domain controller is added to the Applications Manager plugin (The login page of Applications Manager plugin will have added domains listed in a dropdown) If any domain is listed, login to the Applications manager plugin using the ...
Browse through the following topics to troubleshoot the actual problems encountered in Applications Manager Plugin (APM Plugin) for OpManager and resolve them accordingly: APM Plugin is down abnormally If the APM plugin is installed as a service, ...
Try accessing Applications Manager Plugin separately using HTTPS protocol with browser incognito mode. Reference KB: How to find the hostname and port number of Applications Manager Plugin If Applications Manager Plugin is not at all accessible using ...
From v14260 : Option to create Certificate Signing Request (CSR) and import SSL certificate to Applications Manager are introduced in UI. Please refer Manage Certificates for detailed steps. Steps for Applications Manager below v14260 : Question: I ...
Troubleshooting Steps: Note: Alarm from Applications Manager Plugin will be escalated to OpManager only if the following option is enabled in Plugin. Under the Admin Tab, go to Action / Alarm settings and Enable the option “Enable Alarm notifications ...
Note: Only Administrator and Operator users with All Devices scope in OpManager will be synched to Applications Manager Plugin Troubleshooting Steps: Step 1 - User name, Domain Name are case-sensitive. Ask them to check whether they are try to ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...