Login agent installation and uninstallation
Resolving slow performance or connection errors with the ADSelfService Plus login agent
Issue description Users may observe significant delays during the Windows login process or receive the error message Identity server is either unreachable or could not be securely reached after installing the ADSelfService Plus login agent. This ...How to reinstall or update the ADSelfService Plus Windows login agent via the admin console
Objective This article explains how to reinstall or update the ADSelfService Plus Windows login agent on a managed Windows device directly from the admin console. The login agent enables end users to securely reset passwords and unlock accounts from ...How to configure URL trust and deploy certificate revocation settings via GPO for the NT AUTHORITY\SYSTEM account
Objective This article outlines the process of using Group Policy Objects (GPOs) to: Trust the ADSelfService Plus portal URL for the NT AUTHORITY\SYSTEM account to prevent issues where users are unable to perform password reset, account unlock, or ...How to wrap Entrust MFA Credential Provider with the ADSelfService Plus login agent
Objective This article provides instructions on configuring the Entrust MFA Credential Provider and ADSelfService Plus login agent to coexist on Windows systems. This ensures the ADSelfService Plus login agent appears on the Windows login and lock ...How to wrap Duo Windows Logon client with the ADSelfService Plus login agent
Objective This article provides instructions on configuring the Duo Windows Logon client and ADSelfService Plus login agent to coexist on Windows systems. This ensures the ADSelfService Plus login agent appears on the Windows login and lock screen, ...Error: Failed to deploy the Windows login agent via the ADSelfService Plus portal
Issue description ADSelfService Plus fails to deploy the login agent to remote Windows machines. Possible causes Remote Registry service not running: The Remote Registry service may not be running on the target machine. This must be enabled for ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...