Connection
Error: A “Not secure” message after installing an SSL certificate in ADManager Plus
Issue description Even after installing an SSL certificate in ADManager Plus, your browser might still display a “Not secure” message or a certificate warning when you access the console via HTTPS. This article walks you through why this happens and ...
Issues updating TLS and cipher suites in ADManager Plus
Issues description You are facing difficulties adding or modifying TLS ciphers in ADManager Plus. This could result in secure communication errors or changes not taking effect. Possible causes Unsupported ciphers: The ciphers being added may not be ...
Error: The private key for the certificates you have uploaded is not found while configuring the SSL certificate
Issue description When attempting to install an SSL certificate in ADManager Plus, users may encounter the following error: "The private key for the certificates you have uploaded is not found." This error indicates that the uploaded certificate does ...
SSL certificate error: The certificate does not have a private key installed.
Error : SSL certificate error: The certificate does not have a private key installed. Possible Causes : 1. If the private key is missing, it could mean that the SSL certificate is not installed on the same server which generated the Certificate ...
Emails are not being delivered to specified email addresses when reports are scheduled.
Reason: This could be becuase of incorrect mail server settings. Resolution: Configure the appropriate mail server using the following steps. Navigate to Admin tab > General Settings > Server Settings > Email Server. Enter the appropriate values for ...
Does ADManager Plus support LDAP SSL
Yes, ADManager Plus supports LDAP SSL protocol. You can configure it by following these steps, Navigate to the Admin tab. Under General Settings, click Connection. Enter the Port number. Select the Enable LDAP SSL for option to use LDAPS to connect ...
How do I extend screen time for ADManager Plus
The screen time or the session expiration time can be extended by following either of these methods. You can change the session: 1. By modifying the account settings . Click the icon in the top-right corner of the home page. Select My Account > ...
How to mask user passwords from being displayed in ADManager Plus
You can mask user passwords from being displayed on ADManager Plus by following these steps, Navigate to Admin > General Settings > Server Settings Enable the Hide password in product GUI checkbox. Click Save Changes.
How to reset built-in admin password & change admin password
This article will list the steps to be performed to reset the built-in admin account's password and to change the admin password. Steps to reset built-in admin password. Navigate to the <Installation Dir>\ManageEngine\ADManager Plus\bin in the ...
How can I change the logo in ADManager Plus
ADManager Plus offers many options to personalize its look and feel to suit your organization's preferences. Changing the language, data and time format, and product UI theme along with replacing ADManager Plus' logo with your organization's logo are ...
How to modify the global session timeout interval
Steps to modify the global session timeout interval: 1. Go to <ADManager Plus installation drive>/ManageEngine/ADManager Plus/webapps/adsm/WEB-INF 2. Open the web.xml file. 3. Search for <session-timeout>. Once you find it, change the default value 1 ...
How to disable the "Logon on to" option in ADManager Plus's login Page
This KB will explain how you can disable ADManager Plus's "Logon on to" option in the product's login page so that the technicians can login with domain/sAMAccoutnName or UPN. Navigate to Admin tab > General Settings > Server Settings > Logon ...
Generating an SSL Certificate using Internal CA
This article will list the steps you will need to follow to generate an SSL certificate using Internal CA. Log in to the product as an administrator and navigate to Admin tab > General Settings > Connection. Click the SSL Certificate Tool link in the ...