File server management
Why are deleted DFS Namespaces still visible on file servers?
Issue description When a Distributed File System (DFS) Namespace is deleted using the DFS Management snap-in, the corresponding metadata in Active Directory (AD) may not always be cleaned up automatically. This can lead to stale Namespace entries ...Error: Unable to find the specified file location. Ensure that you have the necessary NTFS/Share permissions to access the specified file.
Issue description When executing an automation or scheduled task in ADManager Plus, you may encounter the following error: Unable to find the specified file location. Ensure that you have the necessary NTFS/Share permissions to access the specified ...How to allow users to logon to a terminal server?
Terminal server logon permission is used to specify if the Active Directory (AD) user is allowed to logon to the terminal server. ADManager Plus helps you configure these settings efficiently with options to set terminal server logon permission for ...Error: Folder could be empty or you do not have permissions to list out the contents of this folder
Error Message: Folder could be empty or you do not have permissions to list out the contents of this folder. Root cause: The error message usually comes when the service account that is being used in ADManager Plus service in service.msc does not ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...