Issue description   

When executing an automation or scheduled task in ADManager Plus, you may encounter the following error:

Unable to find the specified file location. Ensure that you have the necessary NTFS/Share permissions to access the specified file.

Possible causes   

1. Incorrect file path or spelling errors in the configured automation.

2. The file referenced in the automation does not exist in the specified location.

3. The ADManager Plus service is not running with the correct user account.

4. Ensure that the service account running ADManager Plus doesn't have Read permissions over the file.

5. The file path configure in automation cannot be accessed from the ADManager Plus server.

Resolution 

Step 1: Verify service account permissions   

1. Open services.msc.

2. Locate ManageEngine ADManager Plus.

3. Check the Log On account and ensure it has access to the file location.

4. Assign the read permission over NTFS and Share that is configure in the automation.

 Step 2: Validate file path and naming   

1. Confirm that the file path in the automation script is correct.

2. Check for spelling errors or missing extensions.

3. Verify that the file is not missing from the specified folder.

 Step 3: Ensure file accessibility from ADManager Plus server   

1. Log in to the ADManager Plus server.

2. Open File Explorer and manually navigate to the file path.

3. Ensure that the file is accessible without additional authentication prompts.

 Tips   

• Use UNC paths (\\server\share\file.csv) instead of mapped drives.

• Assign Read, Execute and Modify permissions to the ADManager Plus service account.

• Regularly verify that shared files are not moved or deleted.

 How to reach support