Local logon-logoff
No data available in the User Work Hours report
In this article : Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description The User Work Hours report is generated by correlating local events such as login, logout, computer ...How to view user logon and logoff times in ADAudit Plus
In this article: Objective Prerequisites Steps to follow Validation and confirmation Tips Related topics and articles Objective This article explains how to use ManageEngine ADAudit Plus to view detailed user logon and logoff times across ...No data available under Local Logon-Logoff reports in ADAudit Plus
In this article : Issue description Prerequisites Possible causes Resolution Related topics and articles How to contact support Issue description ADAudit Plus will report all local logons and logoffs against a machine in your organization, such as a ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...