Domain configuration
Understanding ADAudit Plus licensing and audit scope in Multi-Domain Controller environments
In this article : Question Explanation Important considerations Related topics and articles Question A customer has four Domain Controllers, but only one Primary Domain Controller. The other three Domain Controllers are additional replicas of the ...How to configure domain credentials for event collection in ADAudit Plus
Objective To configure or update the domain credentials in ADAudit Plus so the application can use the specified account for event collection, agent installation, scheduled tasks, and all other operational activities. Prerequisites You must have ...Error: Unable to get Domain DNS/FLAT names & security package-specific errors in ManageEngine ADAudit Plus
Issue description These errors occur in ManageEngine ADAudit Plus when attempting to add a Domain or Domain Controller. The error messages typically seen are: "Unable to get domain DNS/FLAT names, configure domain with proper credentials." "A ...How to configure a domain and domain controller in ADAudit Plus
Objective This guide explains how to configure a domain and its associated domain controllers in ADAudit Plus to enable real-time auditing of Active Directory changes and logon activities. Prerequisites Before configuring domains and domain ...How to update the service account password in ADAudit Plus
Objective This article explains the two required locations where the service account password must be updated in ADAudit Plus. Following these steps will ensure that data collection and product functionality continue without interruption after a ...How to manually update domain objects in ADAudit Plus
Objective Learn how to manually update domain objects in ADAudit Plus to ensure the latest audit policies, user and group information, and other directory data are synchronized with the application. Prerequisites You must have an account with ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...