Thanks for the good article [Term of the Day]: VoIP

https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-voip

Recommended software in that article is useful for general users and public. Organizations use PBXs such as FreePBX, Asterisk, 3CX, Elastix, Issabel, or Unified communications such as CUCM, Webex, Skype for Business, and Adobe Connect. Does ManageEngine ServiceDesk Plus have plans to support VoIP or at least two or three of these applications? Given many requests for this feature, it is very important for users:

https://pitstop.manageengine.com/portal/en/community/topic/voip-telephony-system-integration-with-servicedesk-plus
https://pitstop.manageengine.com/portal/en/community/topic/voip-telephone-system-integration
https://pitstop.manageengine.com/portal/en/community/topic/integrating-your-service-desk-with-voip