ManageEngine Servicedesk Plus MSP - End of Support Builds less than 14.3 version (Build 14300)

Dear Customers

Greetings for the day.

As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to the latest version to get uninterrupted support.

Following is the support policy of ServiceDesk Plus MSP :

Please follow our Announcements on major EOL topic , API changes, feature releases periodically. Please sign up and follow our community to get periodic updates.
Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
Unpublished V3 API support is not available

Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.

Regularly updating your software is a good practice, and we advise doing so at least twice a year to take advantage of the latest features and enhancements that can significantly benefit your business.

Please refer to the Migration path and the read me available to upgrade your SDP MSP instance.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance.

Thanks for your continuous support

Santhosh

Head of Service Delivery

ManageEngine ServiceDesk Plus MSP Team