Site Licenses for software
Hi Any suggestions on how to handle site licenses for software. Also with about 500 mac laptops in the assets am i able to assign software to assets. (thats lazy i guess i should just try it.) I think software licenses shouldnt have been bundled in with assets personally.... creating a whole new asset for 1 license of 1 product this could equate to 10000+ assets which are just software licenses mmmmmm Im thinking i might boycott the whole software section of SD+ Barb
Two IP, one subnet, on NIC ?
Hello there, I'd like to know how SD+ binds itself to IP under Windows. If possible, I'd like to use two IP from the same subnet, on the same NIC, but I'm not sure how SD+ will behave: for example, for sending mails, should I tweak my relay rules ? Thanks for your help !
Task management capabilities? Priorities?
Is there a way to assign tasks that you put in for yourself an A, B, or C status? Or otherwise move tasks up and down a list? Can there also be a display of the rest of the text when you float your mouse over it, like the announcements? (although announcements don't show all the text when hovering the mouse over it.) Justin
SSL on Build 5501
Hello, Is there any way to setup SSL for Service Desk Plus. We have a large number of users that will be connecting from the outside and I cannot find any documentation on setting this up. Thank you,
Which Platform?
I am about to install and configure SD Plus 5.5 on Windows - Is there a preference out there over which O/S to install on? I'd prefer to just run it on XP Pro unless there is a compelling reason to use 2003 Server. Thanks!
ServiceDesk Error
I often get this error when the request page refreshes (currently set to every minute). 'Most' of the time its fine, but there will be atleast 1 'time' per day where this will occur, and continuing happening for awhile, until it suddenly stops. Manually refreshing the page fixes it straight away, until the next auto-refresh, when the error will then appear again. Eventually it will stop happening, and generally wont happen for quite awhile afterwards. As far as problems go, this isn't a major one,
Making Requests Visible to All?
We want all requestors to be able to see certain requests. Is there any way to make requests visible to everyone? David.
Service History
Is there anyway in SD+ to maintain a service history for assets and workstations? Regards Paul
Linking Multiple Locations.
We have two locations. Only one currently has ServiceDesk installed. But it sure would be nice if we could link these two locations. We can't use WMI, because of NAT. But what about an agent that could communicate between two instances of ServiceDesk? Allow us to keep all our service info. synced between the two locations. David.
Release
I have been searching a lot on this forum, not trying to sound like a rude SD user but when will the next release really come out???? It would be nice for a specific date or estimate for us users ;)
Remove time spent
Is there a way to have the Time Spent function removed? I know we can just ignore it, but ...
Error in Survey Results Details
When I try to see a survey results detais in admin tab, an error occured (See details in attached file).
Preventative Maintenance problems
I have been having similar problems too where preventative maintenance tasks will work for awhile and then they will stop working. I will try your suggestion and see if I come up with anything.
Merge requests error
Hi there, we receive the error as shown in the attatchment when trying to merge 2 calls. Can you look in to this please
Which SQL?
Hi, I understand you're making SDP available in SQL. SQL 2005 or SQL 2000? Thanks Jerry
Connection to RPC server in the workstation failed.
hi how would i resolve this error: "Connection to RPC server in the workstation failed." i'am scanning windows 98, 2000, and XP environments.
Mandatory Fields
Is there a way to make fields manadatory when a user is submitting a new request? I would like for the category field to be mandatory along with a few others. Thank you, Jackie - Guest
Changes in timing for New Requests
Im a new administrator to Service Desk Plus. I was adding a New Request however would like to find out if its possible to change the start date or time of the new request instead of using the time which the new Request is created. The request could be a backdated request for the above scenario. Any advice ?
Where are attached files stored?
Is it possible to open an attached file (through link in SDP), change it and save it? So far in our evaluation we find that changes don't take. Is there a way to support direct link to the actual documents? Thanks
Solution's tipics organization
Hi! It should be useful to have a checkbox to publish an entire solution's topic like you do with a specific solution. It's feasible? Thanks for your help! :D
Hide Topics on Solutions Page
Is there a possibility to hide one of the Main Topics on the Solutions Page for "not Technicians"?
Deplying the SD+ on tomcat
I am developin an intranet site. "IT HELP DESK" w ill be one if the options in that site. Once the user clicks on it i want the software to run.How will that happen? The webserver we are using is TOMCAT. 1) i will have to deploy the software on the webserver(Tomcat).How do i do that.Is there anything like a war file or something?
workstation parameter duplication
I work in a training environment and we provide training setups around the country. The remote training centres are not connected to the main network in the office. I would like to scan a batch of new workstations into SD+ prior to them being delivered to the training centre. However, to reduce administrative overheads each training centre has the same setup (machine names, ip addresses) and therefore a scan is rejected because the workstations are deemed to already exist. Once added the workstations
Must reassign technician when getting a reply from requester
Right now a request is put in by a requester and we assign the request to a technician. The technician then replies to the requester with questions or possible solutions etc. However, when the requester replies, it gets added to a queue again and the reply must be reassigned to a technician again. Is there a way around having to keep reassigning a technician for each requester's reply?
SD+ Database position
Can I move the DB directory in another location? For example in another HD. I have to modify some configuration file? Which and how? Thanks!
Back slash in title cause error (SD 5.5.0)
If you use a back slash in the title, there is a major javascript error. Javascript Code: // The desc and title will be stored as javascript so that the child window can refer them var timeEntryDesc = ""; var descToId = new Object(); var requestTitle = "C�pia de Pasta do F:\";
Requests for assistance
A week or so ago I raised to requests for assistance from the support tab of SD+ and have yet to receive an acknowledgement let a lone a reply. Where can I go to see to progress of the requests? Regards Paul
Purchasing Features Request
Would it be possible to allow multiple contacts per vendor? At this point in time, we're forced to create a new vendor for every contact from a single company. It would be nice if, when we created a new purchase order, we could specify a default contact that would appear for the selected vendor -- but have the option, in a drop down box, of selecting another contact from the same vendor. Larger organizations could have multiple contacts at a vendor, and different employees within an organization
History
We have a call that has quite a lot of history and we are unable to view it all in the servicedesk it appears to have truncated it so we cannot se who closed the call. Is their a table we can look at in mysqsl to find this information. Cheers, Meso
Report generated with strange characters
When we customize some report, it's generated with strange characters, but another one work fine (almost reports are bad). See the example attached.
PM - Based on Meter reading?
Is there a way to automatically generate a Preventative Maintenance request based on value of a meter: Last Reading: 220 (hours) Current Reading: 320 (hours) Trigger - when Current-Last>=100 hours then automatically launch PM request. Thanks
report privileges
Is it possible to grant report viewing permissions to non-administrative technicians and requestors? Regards Paul
Escalation e-mails
Hello, I have a group setup where if no one picks up the ticket in 5 minutes an e-mail is supposed to go out notifying certain techniccians that the ticket is still in the queue. The problem is the system does not send out the e-mail until 10-15 minutes later. Is there a way to fix this? Thnak you,
requests for improvements
I would like to put forward the following requests for improvement: 1. A "verify connection" option on the create network dialog to test login credentials. 2. A link between the Location field on workstation to the location defined in Admin 3. The ability to limit the range of addresses scanned during a network scan thanks Paul
Purchase Order Module Addition/Modification
When receiving goods in the purchase order module the status of the PO gets changed to closed. This is the final stage in the process, it would be nice to be able to have one further status and step in the process to reflect the fact that the goods have been invoiced.
Merge Requests in Version 5.5
Is there some new trick to merging requests in version 5.5? I cannot find the button to complete the merge.
Customize PO?
Is there a way to change the "Workflow" / Customize the whole order of the PO? Since we have multiple Offices around the world, currency is 1 issue, along with multiple departments asking for diff. things. As well as getting it aproved by diff. people.
i am using manageengine servicedesk plus
hai i am using manageengine servicedesk plus when i try to import users from active directory its importing without any problems but with some users when they try to logon using domain username and pasword the errror message they are getting is invalid username and password but with some users i am able to login kindly help me
Technician View - My Open or unassigned
Before I applied the hotfix 5501 when Iselected the view My Open or unassigned I was able to view on the same list the jobs I had on hold Now I cannot, can this be fixed as even if a job is on hold it is still open
Run Inventory Scan of Network
Hi Can I run a scan of the Domain to look for machines and add them to the Inventory? It seems a bit time consuming to scan individual machines. Thanks
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