Technician Name Change
One of our technicians has changed their name which we have update in AD. I can't find where this can be edited in SDP since now when they log in they are classed as a user. We don't want to lose the history/tickets from the previous username etc.
local authentication not possible
We have enalbed AD authentication and also accidently have disabled the option that allows users to login local. We want to login with the local administrator user, but the option local authentication is not present. With the user administror we have no options to select for the domain. In AD anuser administrator is also present, perhaps that is part of the problem. Is there any way to enable login for the administrator user with local authentication ?
How difficult can it be to get a working SSL in place for SDP?
I am so frustrated! I just got off another call with Manage Engine support, this coming on the heels of having a Manage Engine person actually onsite. The problem? We can't seem to get a working SSL certificate enabled for Service Desk Plus. I've got a team of guys who can install certs all day long and have not had a lick of trouble doing so. Yet when it comes to installing a Verisign cert for SDP...and following the knowledge base instructions to the letter we're still sitting here with no working
Upgrading from version 7.0 build 7001
Hi, If I update my ServiceDesk to version 8 all my requests and data will be imported or I'll have to do it manually? Like uninstalling one and installing the other.
Service Catalog With Attachments
Hello, Is it possible for attachments to be defined when selecting a service catalog? So for example if someone wants a new account created, they would select the defined service catalog. Once they have selected this, within the template an attachment would be provided for the user to fill out? Please advise
Using REST API from Linux when using NTLM pass through requires logon
Hi, I'm trying to use the REST API, but we have NTLM (active directory) pass-through enabled and when i try and access http://helpdesk/sdpapi/request/ i get 401 Unauthorized Please visit this link: /HomePage.do?logoutSkipNV2Filter=true How do i use the REST API and have single sign on enabled at the same time? Thanks, Paul
Newly added Sub Categories are not being sorted
Hi !, How do I fix this issue wherein the newly added sub categories are not being sorted when viewing them in the Incident Template ? Thanks, SDPNewbie
Purchase Orders – Append Attachments
I would like to suggest a feature request surrounding Purchase Orders and attachments. Currently if you wish to add an attachment (scanned delivery note for example) to an approved Purchase Order the PO will revert back to a Pending Approval status which is rather annoying as the items being purchased haven’t been change and the PO then needs re-approval from management. If would could add attachments to a PO without it reverting to Pending Approval that would be great.
[Resolved] Upgrade from build 7500 to build 7514, then to build 7514 to build 7600
Good afternoon, We tried to update Service Desk Plus from build 7500 to 7514. I've dowmloaded the pack from there: http://www.manageengine.com/products/service-desk/service-packs.html Then I launched the UpdateManager.bat clicked on browse and picked the file ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_14_0.ppm There I have an error message : "The file that you have specified is not compatible with this product". (see print screen) I checked the version of the software: it's the build 7509 (see print
Wanting to create report showing all closed calls for agents monthly...
I want to create a report for all calls closed for all agents, any ideas?
Multiple email addresses
Hi, I have tried to browse/search the forum but haven´t found the answer to my question. Is it possible to have 3 email addresses on the same sd+ mailbox, and depending on what mailbox the users send their request to they will be addressed to a specified queue with a business rule. Here´s an example of what i want to accomplish. Mail is sent to servicedesk@domain.com and these requests will be sent to the IT queue mail sent to admin@domain.com will be sent to the admin queue mail sent to helpdesk@domain.com