Backup and Restore of Database (MySQL)
I have done a Backup of the Servicedesk Plus Database which is running on MySQL . How do i restore the database?
Show this notes to requester also
How to set the value "Show this notes to requester also" at on by default??? The requester must always be able to see notes add by technician... Thank!
Line spacing on reply to requester
Only just noticed it and am not 100% sure but have just upgraded to recent patch and now when I reply to requester the lines seem to be double lines if I enter a sentance and press return it puts a large space that is like an extra line then the cursor is down a bit further. Seems to be the same effect as if you choose double lines in MS Word just seems a watse of space and alo would make the email quite large with extra white space and untidy anyone having the same problem
neeeeed help
Hello. You are my last chance, i don't know what to do. I have notebook with Wi-fi adapter Atheros Ar5006EG last version of drivers installed. Device works (as windows say).There is dot access D-Link Dap 1160 dot works normal, my desktop connects with it good. But not notebook. He simply can't find it. Windows installed few days ago. If anyone have any ideas, please write here, my head soon will blow up. Thanks!
Resolution Issue
Wondering if anyone has run into a similar issue..I have one technician that is experiencing an issue when she creates requests and assigns them out, the resolutions are locked like she already added one but the text field for the resolution is empty. After the request is initially created and assigned out. A technician receives the request, solves it and clicks on the resolution tab to enter the resolution. However, in order to enter the resolution, the tech has to click the Edit button to open
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DB
Hi. I need the command to access the database to customize a few things that can not be edited in graphical mode
Problem with AD import
Hello, i've had a problem with importing users from AD (Everytime it tries to query AD it just hangs and doesn't bring up the list of our domain's OUs), something like "calculating amount of OU" I've tried to solve this problem like you've said: delete from adousrelationinfo; and then: delete from adorganizationalunits; But now i it writes not "calculating" but "Undefined" like on the screenshot: What should i do? Version 7506
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7506 Upgrade Missing Request Fields
My company has just bought SD+ professional and after upgrading to the latest version (7506) I have a problem. I cannot close any request as it says; WARNING :Request cannot be completed. Please fill the following fields -urgency, impact, requestType Yet under default closing rules the fields are not there? Nor are they available under Request Template. It was working before and now it isn�t.
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Restore Delete tickets
We had and issue where a tech deleted 100 tickets by mistake. Our DBA takes hourly backups of our database however the users deleted the tickets at 2:56pm which means the most current back up was from 2:00pm. We had to restore from the 2:00pm and I made that tech enter in the missing tickets that were created between the backups. Is there anyway to restore tickets without having to restore the entire database :?:
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Voveagera
Autocreate ticket based on windows event log
Does anyone know if there is a way to autogenerate a ticket based on an event in the windows event log of a server?
Remove Merge Button
Is there anyway to remove/hide the merge button?
Remote Controle option to controle Mac Osx
We currently looking for a good support tool. We are in a testing face with the servicedesk plus tool. But I come across one issue that I have which I couldn't find nothing about. In our company we also have apple machines with mac os x on it. When I try to use the remote control button to access a windows pc, then he has no problems. But when I try to connect to a Mac machine, it doesn't work, I get the message: FAILURE :Connection to RPC server in the workstation failed. Is servicedesk plus remote
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Dareroawl
Download data from servicedesk to excel file
How can i download data (Assets data) from servicedesk to excel file
RPC Server Unavailable
Hi, Im using the assets section to scan a server. On this server ISA server 2006 is installed. When scanning i get RPC server unavailable. Are there some rules which i have to create on the ISA server that will enable the asset to easily scan the system
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work log for requests
is it possible to generate the work log as a report for a particular request??? i have added the work log and i need just the log to be printed as a report. possible??
Associating WorkStations to Requestors
Hi, I am still in the learning phase of Service Desk setup, I have imported users from AD, when I go into the Admin - Requestors and click on the user the configuration brings up the users details etc, there is a button marked Associate Workstation. Clicking on this brings two boxes up i.e. all the assets available and assets assigned. So I find the asset tag and move to right hand box, click Save and close that window, I save the User details for good measure then go back into the user and Associate
Business rules in multisite model
Before multiple sites model implementation it was possible to assign technician/group to request according to requster department. In latest version it is not possible because rules are bound to site which is not known when new email arrives even if requester is bound to department on specific site. New business rule on default site doesn't show departments of another site rather then default. How to assign technician to request according to requester department when most of all requests arrives
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, oppopyunlit
Help! Need driver for phillips wireless pcmcia card.
I need a driver for my phillips snn6500 wireless netcard or smc2632 wireless net card. I can`t make them run on linpus linux lite. Please help. Regards, Gedeamind
Cannot modify technicians
Hi, We are running ServiceDesk Plus 7.5 build 7506 and have 10 technicians created. They were all imported from the AD as regular users, and I then "upgraded" them to technicians - no problems. Now, if I try to change group membership or department or anything else on one of these technicians, and then click save, I get this error: TechName 311 IT Supporter emailAddress 5068 91 0.0 3 {"QueueOfSites":[{"3":{"8":"IT Development","9":"IT Operation"}}]} 9 FAILURE :Login with same name already exists.
Good afternoon forums.manageengine.com review
Great site this forums.manageengine.com and I am really pleased to see you have what I am actually looking for here and this "ServiceDesk Plus" post is exactly what I am interested in. I shall be pleased to become a regular visitor :)
Good Day forums.manageengine.com review
Great site this forums.manageengine.com and I am really pleased to see you have what I am actually looking for here and this "ServiceDesk Plus" post is exactly what I am interested in. I shall be pleased to become a regular visitor :)
Purchase Orders
Hello, Can you please provide instructions to change Sales Tax to GST and also to change the Purchase Order title to Purchase Order Request? Cheers.
Egg Finance Uk Car Cheap Insurance
Some text:: The choice of the powerful car, for example, means, in opinion of the expert, that his. Companies
SQL Query KB
I've seen many fine examples of SQL queries to accomplish reporting tasks on this forum, and I've used and modified several with great success. I would recommend a SQL Query Knowledge Base as a part of your site to act as a central repository for queries written by your staff, as well as, those of the user community.
Section8 application
Similiar incidents merging with notifications for all?
Hello, Its possible to merge similiar incidents and when a technican reply the incident a notification is sent for all requesters who made the same incidents? Thsnks, Anderson.
ManageEngine consultants needed
Hello ManageEngine User, I'm looking for consultants who know ManagEngine products and experienced enough to architect, design and troubleshoot IT networks and infrastructures. Deep Analytical skills needed. Must have strong Communication skills. US citizen preferred, but not necessary. Security Clearances Desired. For more information, please contact me at: Eric Wegner AdventNet, Inc. 10 Cornfield Lane Asbury NJ 08802 Phone: 732-801-9083 Email: eric.wegner@adventnet.com IM: evwegner@yahoo.com
Servicedesk Plus and Facilities Desk on the samer server?
Hi All We currently are running serverdesk on a windows 2003 server and are looking at getting facililties desk as well. It would be easisest to run it on the same server but not sure about port numbers. If installed on the same server would it just take a different port number ie 8081? Or does it require a bit more manual effort? Cheers Herbie
SDP Slow, time-outs, service fails
Hello, We use SDP on a Windows Server 2003 running in an VMware cluster enviroment (10 technicians) have always had a few stability issues where he had to restart the SDP service or entire server after a period of time (2 or 3 months). However, since the upgrade to 6001 it got dramatic after the upgrade to 6002 things improved. But at the moment we have to restart the server daily to keep SDP operational. We are experiencing very long wait times to load pages and save requests, in ever more frequent
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