How to set more Request approval setting ?
Dear Support team or Special user. How to set Request Approval Settings follow these? 1. When I Approve another ticket I need to change request status to "Approved". 2. When I Reject another ticket I need to change request status to "Reject". Do you have any solution ?
Email Replies
Hi there, When a user responds to an email query that I send through SDP on demand I get an email saying the call has been amended with a requesters reply. Only there is no way to see what that reply is in the email. If I am away from my desk I cannot see what my update is. Is there any way another field can be added to the template to actually state what their response was. It is very frustrating not being able to see my responses when I am out and about and end up resorting to emailing from the
How to migrate full data from sdp on-demand to local?
User wanted to find a solution that can move all requests, requesters, technicians, Business rules, SLA and all configures to on premise version. The export option is available under Setup-->Data Administration-->Export Data. Please tell us export function is able to get all datas?
Open request on behalf of another requester
We have situations where a supervisor might raise a request for equipment on behalf of one of their staff members or a colleague will open a request on behalf of another colleague because their laptop is dead. Perhaps an admin assistant opens a request on behalf of an executive. I would ask consideration of the addition of an "On Behalf Of" field that is completed with a valid requester. The implications of how this would be used on a request vs. and incident would need to be vetted but seems helpful.
Preventative Maintenance Task Scheduling
Hello ManageEngine, I just recently tried setting up a reminder using preventative maintenance to double check my WSUS after Microsoft Patch Tuesday. Unfortunately the scheduling is not fine tuned enough for this. Could you please add a scheduling filter that allows for things to be scheduled like, first tuesday of the month, etc. Thank You
Can we import new fonts?
I believe the answer is most likely no. However I can see that if you host ME yourself, you get this feature. So can the on-demand solution do this?
CMDB in SDP On Demand
Is there a plan / timeframe to implement a CMDB in the on demand version like the on premise version of Service Desk Plus? It is increadibly helpful to see the relationships without having to go into each individual server / workstation like I am currently doing.
Reporting on Sites
Is it possible to include on future upgrades the ability to report on site information. I want to pull a report from servicedesk of all our sites and there addresses so that I can match it with our customers information
Modifying Completed Date and Responded Date
Hi. We need to fill in the requests after it was resolved. Is it possible to edit the fields Completed Date and Responded Date? Thanks and best regards.
Filter Options on Reports
Hi! We'd like to use comparison between fields on filter options for reports. Formula fields would be great too. Thanks and best regards.
Change Management Workflow
ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features Option to create multiple Change Templates and specify a workflow for each template. Support for creating a normal template and an emergency template with each having its own workflow. Notifications based on roles - Option to configure the roles ( Change Implementer, Analyzer,
Purchase Order Invoice and Payment.
Hello ManageEngine Service Desk Plus On-Demand, I am currently dissatisfied with the "Invoice and Payment" tab on purchase orders. 1. The button in the top right provides the option to "Add Invoice" and "Add Payment" however this does not allow for any attachments. Basically its just an area where you can put notes about the invoice or the payment, but cannot attach the invoice itself. This is almost useless in my opinion. I would like to request that the system be upgraded to allow an attachment.
Update Change Management in Service Desk OnDemand
ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features Option to create multiple Change Templates and specify a workflow for each template. Support for creating a normal template and an emergency template with each having its own workflow. Notifications based on roles - Option to configure the roles (Change Implementer, Analyzer,
Characters Viewable in Column
Is it possible to increase the amount of characters that are viewable in a column? There is available screen real estate that isn't utilitzed and also cuts off the title. As you can see in the example below, Contract Name is cutoff but there is plent of room to show the full name.
Support SNMP for Scanning Assets
We have several assets that we would like to represent in SDP On-Demand. These would include switches, printers, firewalls, etc. It would very useful if SNMP was an option when scanning for assets.