Modifying Completed Date and Responded Date
Hi. We need to fill in the requests after it was resolved. Is it possible to edit the fields Completed Date and Responded Date? Thanks and best regards.
Filter Options on Reports
Hi! We'd like to use comparison between fields on filter options for reports. Formula fields would be great too. Thanks and best regards.
Change Management Workflow
ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features Option to create multiple Change Templates and specify a workflow for each template. Support for creating a normal template and an emergency template with each having its own workflow. Notifications based on roles - Option to configure the roles ( Change Implementer, Analyzer,
Purchase Order Invoice and Payment.
Hello ManageEngine Service Desk Plus On-Demand, I am currently dissatisfied with the "Invoice and Payment" tab on purchase orders. 1. The button in the top right provides the option to "Add Invoice" and "Add Payment" however this does not allow for any attachments. Basically its just an area where you can put notes about the invoice or the payment, but cannot attach the invoice itself. This is almost useless in my opinion. I would like to request that the system be upgraded to allow an attachment.
Update Change Management in Service Desk OnDemand
ManageEngine Service Plus will be implementing the following features really soon but I'm hoping these can be implemented on Service Plus On Demand as well because we are unsatisfied with the current Change Management features Option to create multiple Change Templates and specify a workflow for each template. Support for creating a normal template and an emergency template with each having its own workflow. Notifications based on roles - Option to configure the roles (Change Implementer, Analyzer,
Characters Viewable in Column
Is it possible to increase the amount of characters that are viewable in a column? There is available screen real estate that isn't utilitzed and also cuts off the title. As you can see in the example below, Contract Name is cutoff but there is plent of room to show the full name.
Support SNMP for Scanning Assets
We have several assets that we would like to represent in SDP On-Demand. These would include switches, printers, firewalls, etc. It would very useful if SNMP was an option when scanning for assets.