New version wont run in other browsers only ie.
Unable to run app manager web gui in anything other than ie. If I try it in netscape the browser carshes and the same with opra. Please fix as our main monitoring boxes do not use IE. Fireblade
Inconsistent output?
Hello, I have been trying this NetFlow Analyzer & I found it a pretty cool tool , really helpful in analyzing traffic. However, I would like to know why the displayed historical info is not consistent. I have saved the page for conversation within a time stamp. but then when I run the analyzer again (say the next day) for the same time stamp (and same date or course), it gave different value (traffic) and different users (as top talkers). May I know why is that so? Please kindly share. TQ.
Question on Traffic vs. Application tab totals
Greetings, I have been using your Netflow product for a while to demo it and like it very much. So much in fact that I'm also investigating into your other products that I recently posted about (OpManager and AppManager.) I have a question on the totals when looking at a device or group. Attached are two screen shots. The first is a screenshot that shows the Traffic Out total of 194.92 MB. If I immediately click on the Applications tab (selecting the Out radio button of course) I see a total of 179.58
SQL Server setup on same box as software
Can you provide a setup pprocedure to have an SQL server configured on the same box as the deviceexpert software? Please email it to me at tom.logan@pwgsc.gc.ca
Install & Run 3 Adventnet Apps on same machine ?
Hi All: Let me start by saying my Thanks for building such wonderfull and usefull applications. I am evaluating Adventnet's 3 products: 1. Service Desk Plus 2. AdManager Plus 3. QEngine Issue Manager I want to install the eval copy on the same machine. The Machine is with 3 GHz Processor P IV, 256 MB RAM, Windows 2000 Prof. OS config. Can all the above 3 products be installed and run from same machine? Would the database be configued any differently for these 3 apps? Will same instance of MySql store
Snmp Trap Severity levels
Hi, Is it possible to configure OpManager to have more then 4 levels of severity (critical,trouble,attention,clear) an how?? Thanks! Br, Ivo
Question about Run Program piece of Notifications
I have a setup a Notification profile to run a program if memory utilization gets too high on a server. The user guide doesn't seem to say whether the program is run on the monitored machine or on the system running OpManager. I have the command shown as: "c:\windows\batch\RestartLZ.cmd" I know the system has met the criteria to run this program because I have an email notification set for the exact same threshold violation and that is working. Am I doing something totally wrong?
old builds Archive
hi, Where can we find the archive for the previous builds of SupportCenter Plus? I am looking for build 5021 due to a migration from a Linux box to a Windows one. the data needs reimporting in 5021 before upgrading to 5034. Thanks, SpitfireBlue
Is CentOS 4.4 supported by FWA
Hi There, Is CentOS 4.4 supported by FWA? Thanks, Hong
Due date in New Request form
Hello, In our office we don't work with SLA's to our users. Therefor the priority field is not quite as important to us. On the other hand however, we like to schedule requests using the due date field. Unfortunately this field is not available in the New Request form. We currently have to edit every single request to change the due date. It would be a great help if the Due date is available from the New request form. Can this be considered for future releases? Many thanks, Arjen
WMI Service ?? RPC not connecting to workstation
So after searching tirelessly through the forums to find the answer to my specific RPC not connecting to workstation problem I found after comparing services from a machine that works when trying to discover it and to a machine that does NOT work, that every service was the same be it started, stopped, disabled and the such. Stumped I was sad that it was not so easy and is as of now still not resolved but I did notice that it started a process named wmiprvse, which as I understand is a WMI control
Assiged vs. Closed
Is there a way to determined who closes a work order vs. who it was assigned to.? We have a number of transactions that have been probably closed by the individual it should have been 'assigned' to. I would like to verify and possibly 'update' these records accordingly.
Reasonable time to scan a 255.255.0.0 lan segment
I am new to the product. What is a reasonable time on a 100mb lan network to scan for IP Addresses on a /32 network? Seems to be taking forever, over 6 hours. That doesnt seem right. To be specific I am scanning 10.1.0.0 with is about 64k of addresses, should it take that long. if not what corrective action can I take. We are looking to purchase a 10user copy but it needs to run effeciently. Many Thanks Rob Janesville WI
Installing SNMP Agent on Linux
Hi I am running the following linux distribution on my machine: Red Hat Enterprise Linux WS release 3 (Taroon) I have installed OpManager on the same machine and wish to configure SNMP Agent on this machine. Should I download new version of SNMP or not. As per the user guide, the installation of new version of SNMP is required only for versions prior to 8. Is my linux version lower that Linux 8 or higher than Linux 8? Regards
customizing reports (adding pie charts)
Hello, is it possible to customize reports that are scheduled and mailed? Specifically, I would like to have a report that shows availability for a monitor group, but not only text data as now (monitor name/total downtime/MTRR/MTBF/Uptime %) but also a pie chart of the uptime (as it is on eg. last 7 days availability report for one monitor) for each monitor that is part of the group.
User Login and Logout report
Dear Support, I tried both Evenlog analyzer and desktop central to get a report on the user login and logout time but no luck. We have windows 2000 server and many workstations running win 2k prof. Which of your product can show actual login and logout report (not domain login, workstation login). Pls suggest
Live Chat Feature
Is live chat or the ability to connect technicians to end-users via instant messaging a feature that may be on the horizon for Service Desk Plus or Support Center?
auto technican assignment from queue
... based on workload/round-robin/weighted and perhaps included a new feature option tech availability. Techs (or their managers) should be able to set a tech "in" or "out", perhaps also allow a timed range (allowing future availability to be set i.e. vacation or doctors appointment or if your sick a day). When a queue request is going to be auto assigned, the availability of a tech should be checked before assignment, which would ensure requests are assigned to people that are off sick... TJ
Active Directory Fields
We just recently purchased ServiceDesk Plus and it has been working great. I would like to know if it is possible to synchronize an additional field in Active Directory when importing requesters? We particularly use the Description field under the General tab for a user account. If this is possible, please advise as to how to accomplish this. Thanks, Mari
PIX 7.2(1) and Firewall Rules Report
Hello, I have purchased a License of Firewall Analyser (build 4020) to monitor our Cisco PIX Firewall. The Analyser works fine for me. But when I look in the Firewall Rules Report I can�t use the Drill down tables for our custom rules, e.g. the Tables are empty. Only in the default Rule I have several entrys. I�ve attached a screenshot where you can see what I mean. The only difference I can see, is that our custom rules are in a single double quote. Kind regards Andr�
Clear Mail
Can someone tell me how to get all of my servers to send a clear message after an issue. I see that I can modify the notification profile directly under the device but I do not see how to do it globally. Thanks, Paul
Sla don't work
You sla don't work. I am testing the vercion 5.5.0 of ServiceDesk pus. In make a SLA. Departament name is X and Priority is "High" Resolution time of 1 minutes. 4 Escalate 1 to tecnical t1 6 minu 2 to tecnical t2 10 minu 3 to tecnical t3 15 minu 4 to tecnical t4 20 minu all the tecnical have email. and send a test mesaj un cliente of the departament x and with the priority High . the messaje a was created the 11:45 with a bue 11:46 and the messajes arrived to 12:02 12:12 12:22 12:42 i don't have
weird text in open or closed ticket
I have noticed in tickets instead of space weird test: dalay�until the�next Any suggestions? Thanks in advance, Milan
slowness issue
when ever service desk calls the following page http://pfservdesk01:8080/WOListView.do it appears to take 10 - 20 seconds to load, we are not on the latest version we are using 5503, but this has been an issue before uploading any other service desk upgrades, are they any tools to speed up and make more efficient or do you know of this issue many thanks Ryan
fields and tables
hi do we have a complete list of all tables and fields, so i can write my own querys thanks ryan
Summary List of Assets
I am ooking at the evaluation copy of your software. I think it is great. Is there a detailed report listing all the assets on the system. I can't find anything under reports. The reports are mostly graphs or summary by product etc.
Department List Incomplete in Inventory
Hi all I work in a construction company, and we need to inventory all "builds" so we have a lots of "departments" now I have a 270 departments (counting real departments and "builds") but if I want to create a new active the department list its only of 140-150 departments. Is there any mode of solve this?? Thanks in advance P.D: Sorry about my english, I hope you understand what I mean
Unable to scan my Domani Controller
I have SD installed onto a Windows 2003 Standard server and I am trying to scan my domain, nearly every device scans fine apart from 1 domain controller. The domain controller I am trying to scan is a Windows 2003 Standard DC with SP1, The error i get is : User does not have the access privilages to perform this operation. I am using the domain administrator user account and password.
Feature Request (idea)- Home page- Global View
I would love to see the Global View on the home page be auto-refreshable (is that a word?). Our administrators seem to use this page as our launching point to all other technicians requests. We are quite lazy too. Anyways thanks for a great product. Dave
mssql release
can you tell me when the mssql option will be available for SDP? We are waiting on it and would love to have it added to our MSSQL server and our IIS server that will make it run quicker. Right now it is on a desktop and with MYsql it's running slowly. Thanks
Language on logon screen
Hi I have an issue with the language on the Logon Screen. It is in Swedish even if i change the language to English in setting. Is there a way to change the logon screen to show English? Jonas Grahn
Reporting issue
I am seeing the calculations for the "Amount" when running a Time Spent report show very long decimal lengths. IE: 3.3333333333-e, 0.241114422, etc. Seems that it needs to be formatted better or let the us determine the format of those numbers.
Which is for me
Hi, I am currently using a trial edition of Op Manager 6. I use a VPN to access clients machines and would like to monitor their servers (perhaps 15 in total) as i access them all via the vpm on 192.168.xxx.xxx ip addresses would it be best to install the Op Manager premium edition and monitor them all via the VPN? It may be that in order to minimize VPN bandwidth usage that Op Manager is installed at each location and I just VPN to the Op Manager web server at each location. Any suggestions? Nick
Still no fix for @ making text large and bold.
Hi, I see that you still have not fixed the @ making text large and bold in the reply/forward message. It over a month since we reported this! This is VERY anoying since you often write email adresses in the messages. When will this be fixed? Regards SO
Memory utilization in Linux
Hi, I am interested in seeing the amount memory used on a linux server. Not the amount that is cached. I want the actual used momory. Is there anyway to do this? Thanks, andrew
Windows disk IO
Is there any way to monitor disk IO in windows? i.e. Using WMI it would be Win32_PerfRawData_PerfDisk_PhysicalDisk, DiskTransfersPersec for example. Thanks
Bluecoat Logs
I have bluecoat logs following this naming convention: SG_main__21_1117054549.log.gz.done When I import logs into FA, small logs are processed fairly quickly while larger logs take several minutes to process. This isn't a problem, I am a patient person :) However, the problem is that after logs are imported I am unable to see any data or reports based on log data. I know there are valid records in the logs as on the import logs page it shows how many records. After importing the logs, I have a "squid
Software: multiple version of acrobat/other software
Hi, When you scan a computer, it returns all versions of acrobat or other software (like Office xp, 2000, 2003) Is there any way to specify that Office (any version) includes xp, 2000, 2003 and the manage counter be updated as soon a he sees office? Thanks Vincent
Personalizing the Login Page
I would like to personalize the login page of the Service Desk to match the organizations website format. Please let me know where the default page is, I am able to change the images but my Senior would not like the text to show as our end users currently use an interface with only the company brand name on it. I am enclosing a screenshot of what I would like to change. Thanks
Cannot customize Asset listing columns
I'm currently demo'ing the SD+ software. Everything, literally everything, has met our expectations perfectly, aside from not being able to select what columns are shown in the asset listing view. It works on software listings and workstation listings, but the little icon is not there for assets. Is this available? If not, will it be? This is very important for us as we like to have other info available other than what is listed by default.
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