Updating Departments on Closed Tickets from Requester
Hi all, I am attempting to update the requesters of closed tickets to enhance my reporting. We use AD and has already been updated. Is there anyway to adjust this for closed tickets? I have tons of not availables Van
Updating Departments on Closed Tickets from Requester
Hi all, I am attempting to update the requesters of closed tickets to enhance my reporting. We use AD and has already been updated. Is there anyway to adjust this for closed tickets? I have tons of not availables Van
Cisco VPNC issue
Please help, I could see log on Firewall Analyzer from Cisco VPNC. I have installed FA on my server and configure Cisco VPN Concentrator 3000 to send syslog on port 514 UDP. SAP3 is installed, FA build is 4030. There are files <Firewall Home>\server\default\archive\<IP of VPNC>. Date and time in those files match the system time. I can see packets by sniffer. I so not see VPNC as Device in Dashboard, so I can not see it in packet count. I attached support_file below. Thank you in advance, Vladimir
Not able to send the notification through email
Hi I am not able to send the notification to the Technician as soon as Requester add the new complaint. I have checked my company mail settings in the mail servers and also tryed gmail and yahoo mail settings all are not working. i am using windows Xp professional with service pack 2.0 and having Mcaffef version 8.0 Please suggest whether i require an mail server to send the mails from the software or it will directly send after giving the mail server setting.
It's Me
Let me introduce myself, Friends call me Jony, I am twenty years old and I am student. It's nice I can join to this Forum. I am sure I will explore on this forum many intresting posts. _____________________ This is my Town Map of London
Send a CC copy when making a request!
Dears, Can you please help me, I am trying to add the CC field when making initial reqeust because the users would like inform their superiors that they submitted the request. Is it possible when making a request to send somewone copy of it???? Directly! PLEASE HELP!
email alerts through exchange?
I'm trying to set up email alerts. I have set up my email server settings to point to my exchange server. I've tried both with and without authentication. Is there anything special i have to do on my exchange server to get the email alerts to work? I keep getting the error: Error in sending test mail. Please check your server name, port number and email ID
Server with MSSQL application monitoring
I am able to add mssql monitoring to a server, but after it's added the section "Application Monitors" shows "No Application Monitors associated" I have had sql alerts from the server. Is this a bug?
VPN Traffic not coming on dashboard
I am not able to see the VPN traffic running through my PIX firewall 515E. Also i am not able to see the Ougoing traffic. i configured as: logging host inside 192.168.1.X 17/1514 Please suggest
Alarm is trigger but notifications aren't
Hi, I'm testing OpManager MSP and I have a device with 2 notification profiles, one is Log a Ticket and other is Run a System Command. It seams that, after a while, when an alarm is trigger (device is down) the notifications aren't trigger, i.e., no Ticket is created and no System Command runs. But, if I reboot the central machine, everything starts to work again properly. What could be happening? Regards, nmfn
6.0.0 (6006): Adding Filters
Hi All Is it possible to add additional filters under software summary (inventory)? By default "All Software", "Excluded", "Managed", "Prohibited" and "Unidentified" are available. Would like to add "Windows Updates" and "GNU GPL" Thanks :)
Running SDP under Linux
Hi Although we have SDP running at work, I would like to use the Linux "free" version at home to become more familiar with the product. SDP is installed under my home directory but how do I start/run the package? Do I need to install any other additional packages? :)
Macs
Does SD have the ability to scan and manage Macintosh desktops or mobile PDAs? Thanks JB
Various Questions about SDP 6
Hi All, Me again.... ;) - I have a couple of questions about ServiceDesk. 1) AD Requesters scan - old users When importing these users, it seems to add a load that are old / no longer with us. How do we stop this..? Do they need to be deleted (moved) from the AD OU, or just disabled...? As I think we have them disabled at mo, and still they get imported. 2) AD Requesters scan - over writing current data..? I read on the application, that when ya re-run/import the users into SDP, any previous ones
Migrate to MSSQL
Currently running on mysql on a windows xp box. Having lots of issues with mysql at the moment (see mysql dead thread) and with no response from support either by email or here I want to see if we can switch over to MSSQL server easily. Bear in mind I am unable to take a backup in mysql at the moment so the migration would have to work first time. Is this adviseable? If so are there instructions around here somewhere? Thanks.
Update and close
We have some fileds that need to be completed before a case can be closed. If we are closing a single case a missed field is indicated and we amend and update. At this point could there be an update & close (in one operation) button please? Likewise, if we are trying to mass close cases, could we have the ability to see which cases we were closing after going off to amend them (one by one) or have a popup window with a list of the tagged cases? Finally, in the mass amend (which is very useful), can
AD Import wont remember OU's selected
Hi All, Hoping someone can help, I am having an issue where I select the particular OU's I want to import from AD, (which works fine) but then the next import I perform, including an auto import, it doesn't remember my previous selections, it goes back to a default from when it when originally installed. Is there a way to make SD+ remember my selections? We do have a comprehensive OU list and it is quite a hassle to select each time. Cheers, Scott. :D
Clock
The clock to the right of the SD+ reminders button currently shows 08:08:50 when the clock in my icon tray bottom right hand corner of the screen shows 08:10. It is minor but what is SD+ using for the clock? Is it linked back to netowkr time and my pc clock is wrong?
Tasks and Time Spent
There seems to be a disjoint between tasks for a request and time spent. I have recently installed Sevice Desk Plus into our business for tracking requests, tasks and time spent on issues. Maybe I have configured the system incorrectly, not sure, but when a technician completes a task for a request ticket and fills in the Actual Start and end times, there is no place to key time spent. Instead the technician has to complete this task then go to another window to fill in time spent information. This
Remove License from screen
hi How can I remove the License link from the technician screen
SD+ Users in Melbourne, Australia
Hi all; New to the forum but am looking to see if there are any other SD+ users located in Melbourne, Australia. Be interested in learning from your time with the product. We are not really using it to its fullest yet, as we cannot make the product do what we would like it to. Drop me a line or reply to this forum topic. Many thanks Andrew Martin Melbourne, Australia
MySQL won't start
Stupidly, the start up entry was deleted from the registry. (long dumb story) And now I need to fix it. Can anybody help me out?
device availability error
opmanager seems to be displaying the availability of one of my switches wrongly. the switch is working fine but in the availability pie graph its recorded as downtime, and the pie graph is red. other switches are recorded correctly. only one is wrong. so how do i correct this? how to turn it back to uptime and green color. thanks.
Firewall
how do i disable my wndows firewall ?
creating new technicians error - login id already exists
hello i'm trying to create more technician id's and I get an error that the login id already exists. I may have created them before and deleted before I had my license extended. Is there a way to purge old deleted id's so that I can create again? thanks.
Spell checker
I have searched the forum andI can't see mention of the spell checker. Have I missed something and it is staring me in the face in v6? Regards - Terry
Monitoring UNC
What is the best way to monitor a UNC (shared folder) in OpManager 6.0 Build 6015? OpManager monitors the server on which the share is hosted but we'd like to monitor the actual share in addtion. Thanks! :D
Inventory - DCOM error
i am clicking the 'scan now' link in the inventory tab, and i receive an error message which states, "Either access denied for the user or the remote DCOM option might be disabled in the workstation" the typical fixes seem to have no effect. i found this page on the website: http://manageengine.adventnet.com/products/service-desk/help/adminguide/introduction/troubleshooting.html#Error1 the error on the top of the page appears to be exactly my problem, but when i follow the steps to correct it, my
UK Users of ServiceDeskPlus - Any in the North West?
Being new to SD+ and still in the implementation phase, could do with UK contacts to get advice from or even visit! See how SD+ is already being used!
Differences between Assets and Workstation
Hi, Is anybody can explain what are the differences between Assets and Workstation? It's really confusing.... Thank you in advance. -einas
COntrol Bar
AlL the items on my control bar disappeared (Home, Admin, etc.). I have to way to configure OpManager.
MySQL on a remote Server / MYSQL V MSSQL
Hi all, I was wondering if there was any way of storing the data on a remote mysql server insted of a locally installed version... as we have a mysql database server in our support center. But is there any reason to use mssql over mysql for perfomance or other? Thanks
Upgrading to 6
Does SD v6 take up much extra space on the server, both in terms of programme and database size? We currently have it located on a server that might experience a hard drive space problem if this is the case and we can then plan to move it. Thanks in advance.
Request list view customization
As I see, I can view some of built-in requests field only. But if I create additional request field, it could be viewed too. How to include additional field for list view? E.g. sub-category or item. Thanks.
Migration problem
I would migrate my application to the last version of service desk. 6003 is the last build??? My version is 600 and build 5999, I want to upgrade with the hot fix for 6000 to 6003 and it doesn't work. How can I do to migrate my application to 6003? I just wait your help. Cheers Gilles
0 hours in the reports!?
Please help, i still have not gotten a fix for this even in the newest service packs. i am running the latest version of helpdesk and when doing reports, A LOT OF THE TICKETS are 0:00:000 completed!?!??! i need help FAST before the VP gets a wind of this. he wont be to happy he spent money on a system that has bugs.
0 hours in the reports!?
Please help, i still have not gotten a fix for this even in the newest service packs. i am running the latest version of helpdesk and when doing reports, A LOT OF THE TICKETS are 0:00:000 completed!?!??! i need help FAST before the VP gets a wind of this. he wont be to happy he spent money on a system that has bugs.
Annoying Bug w/ User Names
For consistency sake across our network we use the same login id for SD+ as we do for everything else - first initial + last name. We have two users whose user id's are clin and clinn. But whenever clinn puts something in - it treats it like something from clin - like its not searching for the enitre username - only enough to match. If clin puts something in it does treat it like something from clin. Is there a fix or workaround?
Sub-Category not available after hotfix 6003 applied
Sub-Category not available after hotfix 6003 applied. It is available once another category is selected. This happens within IE 6 and 7 as well as Firefox.
backup error
When I'm doing a backup of the database (mysql) I have this following error: Exception in thread "main" java.lang.OutofMemoryError : Java heap space. This message appear at 60%. It created 371 files into the backup folder but it doesn't create the files .data. Thanks for your help Cheers Gilles
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