Purchase Order Issues In 7017
Having upgraded to 7017 I can't seem to add anybody as an approver to a purchase order. For a start, I don't even know where to setup the requesters/technicians who should be in the list. When in a new purchase order, selecting the add approver button generates a blank list so where does this come from? Cheers John
Setting up for use across time zones / currencys
Have just started playing around with the demo copy, but 2 issues spring to mind. We are a worldwide IT provider with a helpdesk in both the US and UK. 1) How does the system handle time zones. ie if it runs on a server based in the US, how will uk based techs see the times on their calls etc? 2) Is is possible to setup the currencies for both dollars and pounds dependant on customer & technician location?
can not add Oracle monitor
Unable to connect to Oracle Server. Replace the \working\classes\classes12.zip file with the \jdbc\lib\classes12.zip file. Then restart the Applications Manager server and try to create oracle monitor again. Error Message: 7 Raz Glazer
NFA v7 Reports page
After creating a report on the reports page, and that report running as scheduled, the reports web page is no longer viewable. This happens after a fresh reload as well. It is browser independent, same results on IE,Firefox, and Safari
Long string in message breaks the screen
Long disclaimer string in the message which is automatically added to the message on the mail server, breaks the screen when message is parsed as a request in SC+. Still persists in 7007.
Adtran and V9 flows of unknown template are received from
Is there a way to get the Adtran version 9 flows to stop showing up in the network page. I have a large deployment of Adtran routers, and would like to get these templates to match so I can get all the information sent from the routers.
Cannot save edited report (templates)
I edited an existing custom report. I changed the layout and after I was sattisfied, I wanted to save it as a template. But the "save" button doesn't work. Then I tried to create a new custom time spent report. I can't choose a value for the advanced filtering i.c.w. column name = "account" and criteria "is". Internet Explorer 7.0.5730.11 Firefox 2.00.14
plus has as to carry through inventory of desktop with servi
plus has as to carry through inventory of desktop with servicedesk. it must have one I modulate that it makes the inventory management easily.
Title of new custom Matrix Report
I have 7005 SupportCenter Plus, however when a create a new custom Matrix Report and enter the title, it still appears as Untitled on the report. We go live in 2 weeks, and we must provide these reports to our customers. Can anyone let me know when this will be fixed? (I am unable to create a Support case at the moment - it keeps telling me that I am entering an incorrect Validation Code, when I am not!? Many thanks,
Searching SubAccounts in 7005
Support, Not sure if I missed this in earlier 700X builds, but when searching Accounts in 7005, it will not return SubAccounts that match the Keyword. Ken
Problem with server becoming unmanaged
Hi All, Just have a rather odd problem where a server will become unmanaged periodically (probably around 1 or 2 times per week). At the moment we are manually changing the status back to managed. We used to have a scheduled outage period of 30 minutes to reboot the server once per week, this was working as expected. We thought this may be the problem so we removed it and the problem is still occurring. Any help would be greatly appreciated. Cheers Chris
graph problems
Hello, i was running for some time OpManager v6 ( don't know which build exact ) and everything was just fine but i thought to update to v7 and now for every new interface that i added the application is not making any graphs at all and display: "Sorry, no data available for Graph. Try other options. " Older interfaces left from the time when i used v6 are working ok ... with graph and some more information Help ? Regards.
Couple issues
I was trying to search on both of these, but the searching feature is going VERY slow. Issue 1: When editing a request; we fill out all the required fields change the request to resolved and click update. The update doesn't take, and the request status reverts back to the original status. We then have to select resolved again and click update again for the changes to take. However, if we just go back to the requests page after clicking update the first time all changes are lost and you have to start
Admin Login
The way we have it set up on thsi server is to only accept connection on port 443 from the internet. Is there a way to disable the admin login unless you connect on port 80? Is this clear?
Monitors show only "No data available"
Hi! I'm using OpManager7 (latest release) and have a problem with some monitors from a custom device template. The template and the monitors where created by a imported mib. When I do the request for those monitors over your mib-browser I am reveiving some data as expected but when I assign the device template to the same device (as used in mib-browser) it is only shown "No data available". Also I can't connect with WMI when I assign the custom device template. Only SSH or Telnet is possible. Maybe
Ordering in sub-category list
Just noticed that items in the sub-category list are not ordered correctly. Have not tested similar fields. It seems that although the list sorted alphabetically, items with names that consist of capital letter jump to the top of the list. eg AQQ Anchovy Apple Avocado Is this a known bug ? If so, is it scheduled for a hotfix ?
Recomended image size reolution?
Hi, When I create a business view and add a backgroud image, the object in the business view gets moved around when I save it. I does not matter wether I use Mapmaker or if I edit the business view directly. I have used the original supplied backgroud images as well as other images with same resolution as the original ones, but the same problem. Is there any quick solution to this? Regards Bj�rn
Software reports fail to run -
When attempting any of the three built in Software reports Software by Manufacturer Purchased vs Installed Software by category it results in the query builder page being displayed with an incorrect syntax near '.' being displayed This the SQL displayed for the 'by category' report. Regards, Andy V7 Build 7003 SQL 2005 Windows Server 2003 SELECT BINARY SoftwareList.SOFTWARENAME "Software",BINARY SoftwareList.FILEVENDOR "Manufacturer",BINARY SoftwareType.SOFTWARETYPE "Type",BINARY SoftwareCategory.SOFTWARECATEGORY
Is there a setting to have the main page refresh in EventLog
Dear support-team. Is there a setting to have the main page refresh in EventLog Analyzer? I can do a manul refrsh and the counters increment but it would be nice to have that page refresh every 1 min automatically. i want to solution. Thanks in advance for help. Ko Young Suk Telemant Corp.
Where is 7017
Support said it would be released in a few hours. Its been at least 8 hours since that statement. I need this fix. please give us an update
device is partially removed or added and can not be modified
Hi, I added a switch as new device and created a new device template for this switch. Then this device was gone from my views. When I searched for this device, OPManager told me, it was not present. So I tried to readd the device and got the error in the attached screenshot. I can not remove the device, I can not readd it and I can not modify the device. So any Help??? Juergen
Selected users retained
The ability to run a report such as "inactive users" then the ability to select a number of users listed in the view, click (more actions/move users/go button) and still have those users selected in the move screen. Andrew Hiscox
Grant rights to Helpdesk Technician for a certain OU
Is it possible in AdManager Plus Helpdesk technician to grant rights to a technician to only be able to change passwords or unlock accounts in a certain OU?
Need list of user which are disable and still have mailboxes
Need list of user which are disable and still have mailboxes
migrate windows manage engine 8 to suse linux
I have manage engine applications manager 8 running over windows and i want to migrate it to suse linux is there a procedure i can use so i cna migrate all the data i have on windows to linux version Roberto Ramirez
Computer
Programs in add/remove ALI AMIR KHAN
Last logon report for AD manager
Last Logon by machine. I want to be able to see what is the last machine or last 5 machines the user has logoned to. Vancestone Hall
List of Mailboxes of disable users
Need list of user which are disable and still have mailboxes
Adding new Software License - Licence Type
Hello, I am trying to find out if it is possible to add to the license type list? For example I would like to be able to add Open Licence // VLK // Multiuser License. I have added a screen shot to show what section I am talking about. Thanks Sharlene
Modifiy Due Date
It seems when a request is generated, the due date is 24 hours of the request date. Is there a way for a technician to have the ability to change the due date on a request. Sometimes a technician could get many request in a day and it would be nice for the technician to modify the due date of a request based on his schedule. Mike
report request
a brief report for a user. to hand out to a new user. with : first name last name logon name emailadres first time password office telephone number bessen
Create Own Forms
Does SD+ have the ability to create custom forms. Our company requires 9 forms to complete a project, and it would be great to maintain them in SD+. Is this possible?
Technicians Holydays
Hi SD+ Team, would be nice the possibilty to set holidays days for our techs: in this way would be bot possible have ticket that are escalated to people out of office. Is available this feature?
Using SSL with SDP on Windows Platform
Here is my scenario. I am currently hosting 4 websites on the same web server running IIS and using host headers. I am binding my host headers to port 443 using a unified communication certificate to secure my sites. I am running SDP on port 8080 from the same box. Is there a way to install my cert on SDP without interferring with the sites running under IIS?
Seperate view for technician projects
We typically use the help desk to service end user request (tasks). We desire to utilize the help desk for projects. Ideally their would be two windows one for task and one for projects with the ability for a manager to priorities them, preferably with the most important tasks and projects at the top of each window. We would also like to apply separate business rules and reports to the projects. Please let us know if their are any enhancements planned or suggestions that we can implement today. Thank
Additional Info fields in the reports,
How can I show the additional Info fields in the Resources custom report? or if I want to add them in the query how to do that? Thanks, Ruba AlOmari
Projects and Tasks
Hi Is there any way for a futute updates of SD to include projects and tasks the same way MS Project works. Not all work we do are faults and we would like to record future projects and raise tickets against upcoming tasks and see the details and progress of projects
This forum can be slow...
I'm a big advocate for self-help / user forums but sometimes this one is so slow it's almost unusable. Especially on searches. While I'm typing this I have a search going for "Merge" and it's still going. I hate to re-post questions that have already been answered but I'm not getting the opportunity to read.
HotFix 7016 Released and 7017 updated
Please refer to the below link for 7017 release notification http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=& You can download the latest 7017 ppm from the below link. http://bonitas.adventnet.com/servicedesk/16Jun2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_17_0.ppm Web pages will be updated shortly Thanks & Regards, Srikrishnan
Help Bubbles...
We have the ability to add descriptions to the various fields of a service request, which is nice; however, I see no benefit to the requester. We regularly get questions from our end-users as to what a particular field is to be used for. We put this into the description field; however, the requesters are unable to see the description. Would there be a way to add the description field as a help bubble for the requester? Either a hover over or a small icon to click...
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