Followers & Notifications
In the Notification Rules section there is a group "Followers Notifications". What are Followers and how do you designate them?
Updating cached VPN credentials
We are in the process of setting this product up and are trying to configure the 'Updating Cached Credentials over VPN' settings. The instructions are unclear on what to put in the 'VPN Client Location' section. We are assuming this is the c:\dir1\dir2 etc path. Is that what is supposed to go there? If there is only one path allowed how do we accomodate different paths to the VPN client for x86 and x64 clients? Example C:\Program Files (x86)\Client and C:\Program Files\VPN Client
Ticket Subscribe/Watch (Notify) Option
We currently have our notifications set to update the support group when a request is added to their group, and have disabled the notification to the group when a ticket is updated because the update notifications became far too overwhelming being as we can't specify what type of update to send the notification for. Our request is to enable technicians to be able to subscribe to a certain support group or specific ticket so they will receive the update notifications. For example most tickets that
Small Issue: Wrong Tooltip information of the delete button in a thread
(Post relevant to ServiceDesk Plus build 9117) Hello Only a small bug which leads to a confusion. To delete a message in a thread, the tooltip of the button says it will delete the request ;-) (see my attached document) Regards, Markus
Very slow when editing announcements
We're using SDP 9115 on Windows 2008 R2 and MySQL. When editing an announcement, it takes a good 30 seconds for the edit page to appear. When clicking on an announcement from the Home page, the announcement window popups up just fine. But, when you click the Edit button, it takes at least 30 seconds for the edit form/page to display. The change gets saved just fine, and saving it is quick. It's just very slow when initially editing it. Is anyone having this problem or anyone able to reproduce it?
Mail Fetching
I get this error with Mail Fetching. How to fix this issue? "Server started at : Fri Oct 09 11:20:32 EST 2009. Current time is : Fri Oct 09 11:50:33 EST 2009, which is less than 1 hour from server start time. Hence not checking mail checker for this time. "
Objet mail rapport
Bonjour, Nous rencontrons des difficultés à modifier les objets de mails envoyés pour les rapports. Actuellement, l'objet du mail des rapports générés est : "EventLog Analyzer Reports - $NomsduRapport". Nous voudrions changer cet objet avec juste le nom du collecteur ayant généré le rapport. Avez-vous une procédure pour cela? Cordialement, Alexandra
Grouping Of Business Rules
It will be very helpful if we can have a feature to group a set of business rules created for the following benfits. creating the business rules one by one will flood the system and will be hard to manage and troubleshoot if conflict occurs. 1. Group the business rules for assigning of template. 2. Group the business rules that when receive from certain email address assign to technician. 3. Group the business rules for auto assigning of category/sub-category and item
web server analyze in manage engine event log analyzer
hi all how to analyze web server logs ...for example apache , .... in manage engine event log analyzer. please help. thanks masoud
Threshold Rule Violation not working properly
I set up notifications for our servers last weekend, and due to backups, thresholds were being hit and I was being spammed with alerts. So I logged into the system and Unchecked Threshold Rule violation in the notification setup. However I continued to get spammed the whole weekend. In the end I had to set it to only email on Critical alerts to reduce the number of emails, it didn't stop them totally and left us exposed if there were other alerts at trouble or attention. I'm on latest build of OpManager
MAKE A REPORT
HI & GOOD DAY FOR ALL I want make a report for 1) a report on the use of the average RAM on each computer also HDD ( hard disk) 2) CPU, Memory, and Disk utilization ?? 3) the pc doesn't connect to network (but its join to my domain )?? 4) whos user downlaod form internet more than 50 gb ?? or the highest download ? thank you
Report - Time Taken to Resolve
Hi there. I'm trying to create a report that provides counts of tickets resolved within "bands" of time. Eg. Count of requests resolved within 1 hour Count of requests resolved within 6 hours Count of requests resolved within 1 day Count of requests resolved within 2 days Count of requests resolved within 1 week Count of requests resolved > 1 week It's a pretty standard Help Desk report, but I can't figure out how to make it with the tools available. Can anyone tell me how to do this? Cheers, Sean
Unable to start OpManager in CentOS
Hello team. I'm unable to start the OpManager. The error that always occur is - "Permission should be u=rwx (0700)"
DC do not update the primary smtp
Hi If I change the primary smtp address of a user on the MDM still remain the old one. That because the users assigned to the device is not update with AD and you can't manually change the email. If I deploy an exchange profile it will get always the old smtp to update it I need to re-enroll the device. is there a way to keep it update? Thanks regards Stefano
Bulk Technicans making amendments
Good Morning All, I have just upgraded us to version 6330 however in IE11 the tick pen does not show to bulk change technicians however it does appear under Google Chrome. Is there a fix for this issue ? regards Andrew
Unable to update server SSL certificate
Hi, I have a support ticket on this already, but while I wait for them to organise a convenient time to contact me for remote support I thought I would post here in case someone has already had this issue. My SSL certificate expires tomorrow and I have already obtained a new one from StartCom - it's already installed on various servers and working just fine. However when I try to update DesktopCentral it complains that Enterprise CA certificates are not supported, and to obtain a 3rd part one. This
Unix attributes in Windows server 2003 R2
Would like to be able to modify and view the Unix attributes in Windows 2003 R2 Active Directory and also get reports on it sthrnman1
capture the value of Requester field and append it to additional field.
Hi, Is it possible to capture the value of Requester Name & Job Title field and have it appended to another field? - Regards, Pramod
Sending Notification Failed
Hi, There is a problem that I have with Service Desk In Mail Server Settings all the required connection has been set and while I save it gives me the "Success: E-mail Settings save successfully.Connection check with the mail server successful". My mail server is working correctly and It seems that everything work fine But while I want to reply a request the error message "Sending Notification Failed" occurs. I really mixed up and I cannot find the reason of this problem Any Idea to solve this problem?
Reporting in Manage Engine
Hi Guys, I have a really weird one here, i am trying to run a weekly report against calls, all of the results are fine except from one field that is not populating the fields even though there filled in. It is a drop down field, not mandatory. Anyone know a reason why?
Convert task to a ticket
Hi, Often we find that the task with all the comments and requirement of subtask grows to big to be just a task and now warrants it's own ticket. We would like the ability to do that and use dependency feature between the original ticket and the new ticket (task converted to a ticket) automatically instead of creating a new one and trying to manually paste all details out of the task into a new ticket.
Migrating Server
Hi, We currently have a server running ServiceDesk Plus which we have 3 seperate groups/departments working on. We will be moving 2 of the 3 groups to a new server which will be running a different version of the ServiceDesk (Free version) What would be the best way? Need to consider that each Group takes their current data accross to the new server/ Free version along with all settings/ categories etc. The 1 remaining department/group will continue to operate on the ServiceDesk Plus. Any advise
Number of Technician
Good day All, I have question we are using the ServicesDesk Plus standard. When I want to add another Technician I have reach my limt and when going to the licenses shows as follows. But on the website tells me the following: Standard Edition: Help Desk Only (Free Forever - Unlimited Technicians/Tickets/Users) Please assist. Thank you! Regards Gerrit
Critical : Error while invoking backup
Can you help me? I received this Msg: Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.lang.Exception: Unable to get the data from [ARC_ServiceReq_301] table at com.adventnet.servicedesk.tools.SDBackUp.dumpTableUsingCriteria(SDBackUp.java:906) at com.adventnet.servicedesk.tools.SDBackUp.dumpTable(SDBackUp.java:898)
OpStor plugin can't start
Hi, We recently bought а supcription on OpManager Essential fnd installed the product. We have SAN HP MSA 2040, so we would like to monitor it. For this reason we installed OpStor plugin. After restart of OpManager we gain.. nothing. OpStor plugin didn't even start with messege " OpStor Server Fault OpStor Server Fault". Please help to resolve this situation.
About Hotfix
Dear Support, When published updates? ID: SD-57945 ID: SDF-39210
Get Free License Now Web Form
Hello, I recently installed the free version of servicedesk plus with 5 technicians license. In order to increase the number of technicians, I decided to fill the web form on your website to that effect. I receive a message saying my license has been generated and sent to my email, however a view log button appears with an error message saying I should contact the application owner and I never get the email with the generated license. Can someone please help? Thanks
Add software to PO
I'm trying to create a PO for new software. The software type is mandatory. Clicking on the icon to create new managed software only brings up a list of scanned software. How do you add a new software product?
I want to populate the Requester field - Site - based on the value of another field.
I am new to ServiceDeskPlus and am running into this issue. In my AD import, I don't have a field that would correspond to "Site", so I want to bring over the Location Code field from AD such as "AGH-1W". Then I want to say if Location Code is "AGH-1W", populate "Corporate" in the Site field for the Requester. Is this possible? If not, has anyone found a workaround for this? Thanks, Eileen
Service Desk SQL database growing out of control
Hi, We have service desk running on 9.1 Build 9118 with a SQL db running on another server. The database started on 20GB a couple of weeks ago, its now on 70GB. Java.exe process is using all the memory on the server where the service desk is installed. Any ideas? Thanks
Cant delete Task Type in SD+
Hello! I am unable to delete a task type. The system displays the message deleted successfully, but the task type remains in the list. Can anyone help me? Translated by Google Translator Alvaro
Reports: All Closed Jobs
Hi, I need to run monthly reports on all closed jobs, would someone advise on how I do that or point me towards a resource. Thanks
REST API: assets
How can I get all the assets from a specific type AND which has the 'Asset State' 'In Store'. What is the unique and constant value for an asset. The asset name can be changed, thus how can I use the API with the ID of the asset, in order to be sure I am working with that correct asset even if the name changes. Example. External application X queries an asset. Person A changes the asset name in the web interface of service desk. Application X now holds a value of an asset which in theory is
Attach an email to a ticket...
Is there a way a user can attach an email to a ticket? Some times we get spam emails and in order for the datacenter to look at the header of the email they need it to be sent as an attachment.. Currently when users send us an email as an attachment it gets added to the body of the ticket and not as an attachment to the ticket. Is there a setting I am missing?
Allow Requester To Enable/Disable Predefined Tasks
Is it possible to give requesters the ability to view (and check/uncheck) associated tasks that are associated with any given Incident Template (the same way that technicians are able to)? The idea is something like this: A New Employee request could have two additional tasks associated with it: 1. Email account required 2. POS account required. Depending on the user case, the requester would have the ability to check either (or both) of those tasks, which on submission, these would be routed to
Resubmit an approval after it was rejected
Hi We have that we send IT approvals to our supervisor and sometime due to lack of information he will deny the request, After we go talk to him verbally then he says we can go ahead but on the request its still Denied. Is there any way that we can submit an approval again after it was denied so we can have the process come up as approved? Thanks as always
AD Requester Import Issue
Hello, Got a bit of a strange one, I'm dong a completely new build of Manage Engine on new servers and I'm currently working on the AD Import. The OU in AD had 18 records in it, all active. The AD Import only selected this one OU, and stated that it has successfully imported 18 records. However when I looked at the refreshed Requester list it had 22. The extra 4 records imported were for disabled accounts that were in an Ex -Employee OU. Initially I couldn't work out why they had been imported,
Missing Change Details
Hello, I've recently noticed that a few of our closed changes are missing the majority of their details, other than the details in the 'Submission' tab. It's not that the fields are empty, there is simply only white space. I've noticed no pattern in which changes are affected. An image of one of the blank tabs is attached. I can't be 100%, but I think this has been a problem since we migrated the application onto a new server, and the MS SQL database into a new MS SQL database a few weeks ago. Any
Request: Too many interfaces!
All my servers have over 2 dozen software interfaces, like "WAN Miniport" or "Packet Scheduler". I don't want to monitor these by default when discovering devices. I would like to create a custom interface template based on the name of the interface. For example, don't monitor any interface name "WAN Miniport". Alternatively, can you add an option to disable monitoring of new discovered interfaces when adding a new device? Then I can manually just enable monitoring of the one or two "real" interfaces.
Windows 10 - November Update Errors
I have a test VM here with the November update for Windows 10 installed (v1511) The VM is flagged as requiring 5 patches, but these all fail with Unknown Error. Code : -2145124329 In the patches folder on the client the update files are all there but when I try to isntall any of them I am told that they are not applicable to that computer The patches are: 19053 MS15-106 Cumulative Update for Windows 10 for x64-based Systems (KB3105210) 19172 MS15-113 Cumulative Update for Windows 10 for x64-based
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