Troubleshoot startup issues

Unable to connect to the application

Checklist :

 

  1. Check whether the web interface is accessible from the server?
  2. Is the URL accessible? Check if there are any errors?
  3. Can you connect to the application using the server's IP address?
  4. Are there any errors when you start the application from Windows services?
  5. Were there any recent changes in hardware or software on the server?
  6. Has there been any unexpected crashes or power outage?

Troubleshooting :

 

  1. Check whether the service is running in the Services & Task Manager (java.exe and multiple Pgsql.exe processes)

  1. Stop the services and check if above-specified processes are still listed, if so then End above processes manually?
    1. If the postgres.exe process keeps regenerating, then use C:\Manageengine\ServiceDesk\bin\stopDB.bat 
  2. Start the application from the command prompt, C:\ManageEngine\ServiceDesk\bin\run.bat

  1. Find the error and click on the respective errors to troubleshoot, 


                New to ADManager Plus?

                  New to ADSelfService Plus?

                    • Related Articles

                    • List of mail fetching issues and solutions

                      Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate .   Log traces for Mail Fetching  issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...
                    • How to connect to the ServiceDesk database?

                      Open command prompt on the server and change the directory to MangeEngine\ServiceDesk\bin, invoke the batch file 'changeDBServer.bat' For MSSQL database  Connect to the query analyzer of the SQL server and execute the queries. For PostgreSQL database ...
                    • How to connect to the AssetExplorer database?

                      To find the database connected to your installation, open Command Prompt with elevated permission, navigate to [AE-Home]\bin directory and invoke the batch file 'changeDBServer.bat'. [AE-Home] is Drive:\ManageEngine\AssetExplorer\ directory. ...
                    • Failed to start the database

                      For the error "Failed to start the database", Check what database being used and, execute changeDBServer.bat. For Pgsql,  Start PGSQL from the command link, execute StartDB.bat 65432 under C:\Manageengine\ServiceDesk\bin 65432 is the default port ...
                    • How to customize MailFetching Connectivity issue Notification

                      MailFetching connectivity issue