Step to change the Session-Timeout (Auto Logout).
Please follow the steps below and change the mentioned file.
1. Shut down the application.
2. Navigate into <Servicedeskplus-MSP> /conf directory.
3. Open the file web.xml in an editor.
4. Search for the following line :
<session-config>
<session-timeout>360</session-timeout>
</session-config>
Change 360 into 20 or 30 or according to your requirement. This value is in minutes.
5. Save the file and close.
6. Start the application.
Now any technician who is idle for more than mentioned time, then he will be logged out automatically.
New to ADSelfService Plus?
Related Articles
Change Auto closure
This will be helpful in auto closing change request after X days it is in review stage. This use case is more suitable in environments where ONLY Requesters (customers) are the Change Reviewers and they want the Change to be closed if no review is ...Query to retrieve users login and logout history and find their current status
REQUIREMENT: To generate a report that contains the login and logout history of users and to determine the current user status. TESTED IN: Builds 14503 (Postgres) QUERY 1: The following query provides the login and logout history of users. SELECT ...Send Auto reminders to Change Approvers after X days
Here is the script and kindly follow the steps below to achieve your requirement to send Auto reminders to Change Approvers after X days. For now, the script sends reminder for every 24 and 48 hours. This can be customized in the script. 1.Download ...To send an acknowledgement email notifications to change owner for every reply conversation in change.
Overview The below document explains the steps that need to be configured for sending notifications to change owner for every reply conversation in changes. (i.e) When a reply is sent and a conversation is added to a change then the acknowledgment ...Risk Matrix for Change using Custom Module
PURPOSE: Creating Risk matrix for changes that automatically calculates the risk of a change based on its priority and impact. Similar to the Priority matrix in the request module. TESTED IN BUILDS: 14504 STEPS: Step 1: Configure the Custom Module: ...