SSL Installation using .PFX (PKCS12 Type Certificates)
Please follow the steps given below to use the .pfx file with ServiceDesk Plus to set up SSL.
1. Stop ManageEngine ServiceDesk Plus service.
2. Copy the .pfx file to the conf folder
For environments running version 9.3 and below will find the conf folder under [SDP-Home]\server\default\
For environments running version 9.4 and above will find the conf folder under [SDP-Home]\
Step 3. Change the web server port to 443 to run ServiceDesk Plus on secure mode.
Open a command prompt go to the location as below and enter
[SDP-Home]\bin> changewebserverport.bat 443 https
Step 4. Go to the below location and open the file 'server.xml' with a word pad
[SDP-Home]\server\default\deploy\jbossweb-tomcat70.sar
For environments running version 9.2 and above(Tomcat version 7) can find this file under directory
[SDP-Home]\server\default\deploy\jbossweb-tomcat50.sar
For environments running version 9.1 and below (Tomcat version 5) can find this file under directory
and then locate the entries in the file as below.
<!-- SSL/TLS Connector configuration using the admin devl guide keystore
<Connector port="8443" address="${jboss.bind.address}"
maxThreads="100" minSpareThreads="5" maxSpareThreads="15"
scheme="https" secure="true" clientAuth="false"
keystoreFile="${jboss.server.home.dir}/conf/sdp.keystore"
keystorePass="sdpsecured" sslProtocol = "TLS" />
Please replace the file name sdp.keystore with the pfx file name (name.pfx)
and also enter the keystoreType="pkcs12" after the file name and also replace the 'sdpsecured' with the password for the .pfx file.
The entries should be as given below
keystoreFile="${jboss.server.home.dir}/conf/name.pfx" keystoreType="pkcs12"
keystorePass="your password" sslProtocol = "TLS" />
Step 5: Restart ServiceDesk Plus.