Community and Support
            Knowledge Base ServiceDesk Plus Customisations / Automations Request

            Option to hide "Worklog Timer" buttom from the request details page

            Use Case:
            In certain cases, it is mandatory for the technicians to add worklog with all the necessary details filled.  But "Worklog Timer" option logs only the time duration, other details have to be filled again when adding the worklog.  This option can be removed from the request details page.

            Execution Steps:

            1.  Go to the folder [SDP-Home] > custom > scripts >  and edit the file CustomScripts.js
            2.  Add the below code in CustomScripts.js and save.

            jQuery(document).ready(function() {
            var href = location.href;
            if(href.indexOf("WorkOrder.do") > 0){
            document.getElementById("wlt-item").style.display = "none";
            }
            });


            Note:  This will hide the "Worklog Timer" options from the request details page.
            Updated: 24 Oct 2018 05:43 AM
            Helpful?  
            Help us to make this article better
            0 0