I am an Administrator and want to change a Requester/ Technician’s login email address in the application.
- Login to the application with the current Super Admin credentials.
- In a separate tab of the browser open the link: https://mail.zoho.com/cpanel/index.do
- Click ‘ User Details’ on the Left Hand Side
- Click on the name of the user whose details you want to update.
- On the top click ‘ Change Login Email IDs’
- Provide the new email address and the administrator password and click ‘ Add’
- A mail will be sent to this new email address for confirmation.
- Once this mail id is confirmed then you will see the option "Make Primary" .
- Click on this to update your email address.
New to ADSelfService Plus?
Related Articles
Mail Sending issues: Invalid Address: Failed Email address
In regards to the below issue, when the application tries to contact your mail server in order to send email, we get the error "Invalid Addresses. Failed Addresses" from your mail server, this needs to analyzed in your mail server log. Please refer ...Unable to add users : Email address already exists
When adding an user if you get the error email address already exists, please goto Setup-->Users and Permissions-->Requesters and us the search option to search for the email address as per the screenshot below, Do the same in technicians page if ...Users get the ‘Account is disabled’ message when they try to login to the application. How can I resolve this?
Please follow the below steps, Login as the administrator. Then open a new tab and visit the following url: https://mail.zoho.com/cpanel/index.do Click on User Details to view the users list. Under the status field next to the user name, check ...Unable to import users: using the provisioning tool
The following are the possible causes you are not able to import users into the application Error: Invalid username or Password: In the username field you need to provide the distinguished name of the administrator. e.g., ...Out of office emails seem to be creating tickets in the application. Is there a way to stop this?
You need to configure the Spam Filter Settings in the Mail Server settings to exclude certain emails from being created as tickets. Please goto Setup-->Mail Settings-->Spam Filter. Define a rule on selecting Criteria from the drop down list and ...